Seasonal Customer Service Agent
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Enterprise Holdings
Orlando, FL, US
Summary
The Customer Service Agent provides friendly and efficient service to customers throughout the rental car process, including greeting, processing agreements, and resolving issues. They are responsible for accurately preparing rental documents and assisting customers with local information and vehicle returns.
Job Description
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Part-Time Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.
- This pay for this position starts at $16.00 / hr ($16.50 / hour after 4pm).
- This position is a SEASONAL position. This position will be temporary, up to 180 days of employment.
- This position is located at the Orlando Airport (zip code 32827).
We offer:
- 30 minute paid lunch
- Employee rental car discounts
- Training and development
Seasonal Commitment:
- Must be able to commit to a consistent part-time schedule. Start dates will be available in November, December and January.
- Minimum expectations of availability would be THREE (8 hour) shifts per week. Two of the scheduled days must be on a weekend (Friday, Saturday, or Sunday).
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
- Identifies and attends to the customer by name, verifies rental agreement and reservation.
- Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
- Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
- Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
- Provides all customers with undivided attention while assisting them.
- Prepares all rental and return documents accurately and completely.
- Offers all customers assistance with directions, maps, local area information and appropriate service information.
- Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Ensures that the return date and time on the rental agreement is accurate.
- Reviews all charges at the time of vehicle return.
- Prepares the Rental Agreement Folder with all required information.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- High School Diploma or G.E.D. required.
- Minimum of 1 year experience handling customer service functions.
- A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have a valid driver's license
- Must have no more than 2 moving violations and/or at fault accidents on driving record in the past 3 years
- No drug or alcohol related convictions (DUI/DWI) on driving record in the past 5 years
- Must be willing to accept seasonal employment, up to 180 days
- Must not have held seasonal employment with Enterprise or its affiliates within the last 4 months
- Must be willing and able to stand and/or walk for long periods of time
- Must be able to read, write, speak and understand English
- Must be willing to work at the Orlando Airport (zip code 32827)
- Must be willing to accept the starting pay of $16.00/hour ($16.50/hour after 4pm)
- Apart from religious observation, interested candidates must be willing to work a consistent three day (8 hour shifts) work week. Two of the scheduled days must be on a weekend (Friday, Saturday, or Sunday).
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.
Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.
Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.
That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
Company size
10,001+ employees
Industry
Travel Arrangements
Org type
Privately Held
Headquarters
St. Louis, Missouri
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.
Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.
Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.
That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
Company size
10,001+ employees
Industry
Travel Arrangements
Org type
Privately Held
Headquarters
St. Louis, Missouri
