Seasonal Customer Experience Representative - Yampa Valley Regional Airport
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Enterprise Holdings
Hayden, CO, US
Summary
The Customer Experience Representative provides superior, friendly, and efficient service to customers while facilitating the rental process. Responsibilities include managing rental transactions, offering company products, and assessing vehicle conditions upon return.
Job Description
Overview
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for a Seasonal Customer Experience Representative (CXR) at the Yampa Valley Regional Airport. The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
**Seasonal employees cannot exceed 180 days of service**
The position pays $23.50/ hour and is located at the Yampa Valley Regional Airport 11005 RCR 51A, Hayden CO 81639.
Schedule Available:
- Sunday 1:00pm - 10:00pm
- Monday 1:00pm - 10:00pm
- Tuesday 1:00pm - 10:00pm
- Wednesday 1:00pm - 10:00pm
- Thursdsay OFF
- Friday OFF
- Saturday 1:00pm - 10:00pm
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Clean vehicles when applicable
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- Must have no drug or alcohol related convictions (DWI/DUI) on driving record in the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be available for seasonal work lasting a maximum of 180 days
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.
Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.
Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.
That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
Company size
10,001+ employees
Industry
Travel Arrangements
Org type
Privately Held
Headquarters
St. Louis, Missouri
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.
Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.
Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.
That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
Company size
10,001+ employees
Industry
Travel Arrangements
Org type
Privately Held
Headquarters
St. Louis, Missouri
