School Experience Rep

Job Details: Job Location: Innovation Center - Alpharetta, GA, Salary Range: $20.50 - $20.50Hourly, Who is CADY?

At CADY, we believe in going beyond the portrait. Since 1999, we’ve been redefining school photography with a focus on connection, creativity, and community. We’re the fastest-growing photography company in the U.S., and our mission is simple: deliver extraordinary experiences for extraordinary people—students, educators, and team members alike.

Who are you?

You’re a relationship builder, problem solver, and go-getter passionate about helping others succeed. You find joy in the details, thrive in fast-paced environments, and know that behind every school partner is a story worth honoring. You love rolling up your sleeves to make things happen—and celebrating milestones as a team.

Your role

As a School Experience Representative (SXR), you are the dedicated point of contact for your assigned schools. You schedule events, provide proactive support, and ensure a seamless experience for educators and students. From managing school accounts to coordinating Picture Days and Senior Roadshows, you are the heartbeat of our school partnerships.

What you’ll do

Top 5 Responsibilities

Build and nurture strong relationships with yearbook advisers and school administrators through regular, personalized communication
Act as the go-to resource for school questions, concerns, and support, offering timely and effective solutions
Maintain accurate and complete customer profiles and school account information
Schedule and confirm all school photography events with precision and attention to detail
Collaborate with internal teams (studio, production, sales) to ensure smooth event execution

Additional Responsibilities

Respond quickly to requests from the sales team and schools
Track and manage all school interactions in the company systems
Complete onboarding processes for new schools, including contract verification and setup
Assist with seasonal and ongoing school-based projects and initiatives
Ensure full visibility into school production and studio jobs

Job Requirements      

Must be at least 18 years old
Must pass a satisfactory background check
Excellent verbal and written communication skills
Strong attention to detail and multi-tasking abilities
Proficient with Microsoft Office and Google Suite
Strong analytical and problem-solving skills
Ability to work independently and as part of a cross-functional team

Bonus points

Experience working in or with schools
Knowledge of yearbook production timelines or student-centered events
Photography knowledge
Familiarity with Adobe Creative Suite

Experience

Minimum of one year customer service/account management experience (hospitality industry preferred)
Proven customer support experience

Education

High School diploma or equivalent

Physical Requirements and Environmental Factors

Stationary for extended periods
Extended periods of viewing computer screens     
Verbally communicate with customers and team members 
Moderate noise and other potential sensory stimulants  (i.e., business office with computers, phone, and printers, music, and light foot traffic)  
Prioritize information/tasks  

 
Qualifications: