Medical Scheduling Supervisor

Job Details: Job Location: Midtown - Elite - Nashville, TN, Salary Range: $22.00 - $24.50, The Scheduling Supervisor will support the Director of Administration by leading, developing, and supervising high-performing teams within the Scheduling Department. This position is responsible for overseeing the Scheduling Team, including Workers’ Compensation scheduling, as well as the Operator Team.

The ideal candidate is a strong leader with excellent communication and organizational skills who enjoys coaching others, improving processes, and helping teams achieve measurable results.

Why Join Elite Sports Medicine + Orthopedics?

Elite Sports Medicine + Orthopedics offers a competitive compensation and benefits package for full-time team members, including:

Three medical plan options, including PPO and HDHP plans
Dental and vision coverage
Health Savings Account (with eligible HDHP plans)
Employee Assistance Program
Company-provided Basic Life, AD&D, and Long-Term Disability insurance
Voluntary Life and Short-Term Disability insurance
PTO accrual
Paid holidays
401(k) with employer match

Minimum Essential Job Requirements

Manage the daily performance, productivity, and processes of the Scheduling and Operator Teams.
Participate in hiring, onboarding, training, mentoring, and developing team members.
Provide ongoing coaching and performance feedback to promote individual and team success.
Complete annual performance reviews and quarterly conversations in a timely manner.
Maintain and update the Scheduling Specialist and Operator Playbooks.
Establish, monitor, and help achieve departmental Key Performance Indicators (KPIs).
Conduct regular audits of Scheduling Specialists and recorded calls, providing feedback and coaching as needed.
Monitor call accuracy, scheduling quality, error rates, and other performance metrics.
Develop and maintain departmental reports and dashboards.
Conduct regular team meetings, huddles, and one-on-one conversations.
Participate in setting and achieving quarterly and annual team and individual goals.
Provide coverage in scheduling and operator queues as needed.
Partner with the Director of Administration on projects and initiatives that support departmental and organizational success.
Perform other duties and special projects as assigned.

Reporting Responsibilities

The Scheduling Supervisor will monitor departmental performance and provide regular reporting to the Director of Administration.

Responsibilities include:

Compile and communicate weekly performance metrics, including:

Number of appointments scheduled
Calls answered
Call abandonment rate
Scheduling and documentation error rates

Review the Daily Schedule Report and communicate schedule corrections and audit findings to the appropriate team members.
Review the Work Group Summary Report daily to ensure appropriate staffing coverage for the Scheduling Queue.
Review the Operator Work Group Summary Report daily to ensure appropriate Operator staffing levels.
Monitor Brightmetrics On-Demand Reporting for Scheduling Specialists and Operators.
Identify trends, opportunities for improvement, and staffing needs based on departmental reporting and performance data.

: What We Are Looking For:

The Team Member Coach: 2+ years of leadership experience supervising employees, coaching performance, conducting performance evaluations, and developing training materials. (Leadership experience in healthcare, call centers, hospitality, retail, or other customer-service environments is highly valued!)

Organized Mindset: Comfortable managing changing priorities and keeping team execution consistent.

Collaborative Partner: You are eager to work hand-in-hand with the Administrative Manager to ensure that the Scheduling Team has the tools, resources, and support needed to keep provider schedules running efficiently. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.