Scheduling Coordinator

POSITION OVERVIEW

Science 37’s mission is to accelerate clinical research by enabling universal trial access for patients. Through our solutions; Direct-to- Patient Site and Patient Recruitment, we accelerate enrollment by expanding the reach of clinical trials to patients beyond the traditional site and rigorously qualifying patients prior to referring them to a traditional site. Our solutions are powered by a proprietary technology stack with in-house medical and operational experts that enhance quality through standardized workflows and best-in-class study orchestration.

The Scheduling Coordinator helps accurately and efficiently conduct clinical trial scheduling through administrative support. This position will play a key role in supporting the research team, working closely with the Nurse Managers, investigators, CRCs, and other study team members for all study scheduling needs. The Scheduling Logistics Coordinator will provide support across all study types and ensure accurate and timely scheduling of all study-related visits.

DUTIES AND RESPONSIBILITIES

Duties include but may not be limited to:

1. Assist in orchestrating the scheduling of visits with other applicable departments (PEC, CRC, NSG, Med Affairs).
2. Minimize travel expenditures by actively participating in booking travel and monitoring schedules to ensure the most efficient travel arrangements possible.
3. Maintain accurate and timely documentation throughout the entire scheduling process to keep the team informed of changes in real-time.
4. Represent Science 37 in a professional manner; establish and maintain good relationships with investigators and all other study personnel.
5. Actively participate in the implementation and execution of clinical trial scheduling activities to include study start-up preparations, planning, and execution.
6. Obtain and/or review protocol of assigned trial(s) to identify visit windows, required staffing needs per visit, length of visits, etc. with the aid of tools created by the study team.
7. Communicate scheduling expectations to applicable departments.
8. Collaborate with  study team personnel to ensure compliance with trial scheduling procedures per trial(s) assigned. 
9. Review up-to-date scheduling procedures for accuracy and consistency per trial(s) assigned.
10. Ensure research quality by practicing in compliance with Standard Operating Procedures (SOP), principles of Good Clinical Practice (GCP) and applicable federal, state, and local regulations.
11. Represent Science 37 in a professional manner; establish and maintain good relationships with investigators and all other study personnel.
12. Participate in weekend on call coverage rotation.
13. Other duties, as assigned.

QUALIFICATIONS & SKILLS

Qualifications 

1. High school diploma required, Bachelor’s degree in healthcare, or science-related field preferred.
2. Medical experience/familiarity with terminology - medical, nursing, or allied health professions education, healthcare certification or previous employment in a healthcare or clinical research setting.
3. Excellent time management, organizational skills, and ability to manage multiple tasks.
4. Attention to detail and accuracy in work.
5. Must have the ability to conduct collaborative interaction with cross-functional team members.
6. High degree of computer and software proficiency including Google Suite and MS Office.
7. Access to dependable high speed internet at an average of 45Mbps+ (no hotspots). Hard wire connection is recommended if available. If on wi-fi must have an average download high speed of 45Mbps+.
8. Access to a private workspace/desk or home office to work from that is free of background noise and distractions.

Skills/Competencies

1. Understanding of FDA regulations and GCP guidelines – Understands applicable regulations, guidelines and implications for trial participation.
2. Understanding of clinical research - Knowledgeable about the critical elements for success in clinical trials; participation in and contribution to these activities. 
3. Strong communication and presentation skills - Demonstrates strong written and verbal communication and presentation skills. Ability to establish and maintain cooperative working relationships with project team members. 
4. Computer skills - Working knowledge of MS Office suite and Google applications. Ability to generate business correspondence, create forms and generate reports as required. Willingness to gain expertise in the use of proprietary software. 
5. Practices professionalism and integrity in all actions – Ability to foster concepts of teamwork, cooperation, social and self-awareness, and flexibility to get complete assigned tasks. Demonstrates adaptation to a rapidly changing work environment. Able to successfully work in a decentralized team environment. Skilled in situational responsive decision-making.

Capabilities 

1. Ability to communicate in English (both verbal and written); fluency in other languages is a plus.
2. May require extended or unusual work hours based on research requirements and business needs. 

DIRECT REPORTS

No direct reports

BENEFITS 

At Science 37, our focus is to provide you with a comprehensive and competitive total reward package that supports you at all stages of your career - both now and into the future. Our success depends on the knowledge, capabilities, and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work that adds to your professional development.

Science 37 is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

Science 37 values the well-being of its employees and aims to provide team members with everything they need to succeed.

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