Salesforce Public Health QA Analyst

Salesforce QA Analyst (Environmental Health)

WE ARE LOOKING FOR A TEAM MEMBER WITH GOVERNMENTAL PUBLIC HEALTH EXPERIENCE (LOCAL / TRIBAL / STATE / FEDERAL). IF YOU HAVE THAT EXPERIENCE, PLEASE ENSURE IT IS CLEAR ON YOUR RESUME.

What do we mean by governmental public health? We're looking for people who have worked directly for a public health agency: a local health department, tribal health organization, state health department, or federal public health agency like CDC. We require this because there's no substitute for the lived experience of navigating government systems, understanding the constraints public health staff face, and developing genuine empathy for the people doing this work. That empathy shapes how we build solutions.

Compensation Note: If a salary range is listed for this position, please note that we will be offering at the starting point of the band. We cover 100% of your health insurance!

Role Overview

We're seeking a Salesforce QA Analyst who finds satisfaction in making sure things work exactly as they should. You're the person who notices when something is slightly off, who thinks through edge cases others miss, and who won't sign off until you're confident the solution will hold up in the real world.

In this role, you'll test and validate Salesforce-based applications that support environmental health workflows: restaurant inspections, permit applications, complaint tracking, and more. You'll work hands-on with Salesforce configuration, flows, custom objects, permission sets, and integrations. Your understanding of how environmental health programs actually operate will help you spot issues that someone without that background would miss. You'll know that an inspector in the field needs the mobile app to work offline, or that a permit workflow has to account for multiple review stages.

This is a launchpad for your Salesforce career. You'll gain deep, practical experience with the Salesforce platform while applying your public health knowledge to meaningful work. Whether you're early in your Salesforce journey or looking to formalize skills you've picked up along the way, we'll invest in your growth.

You'll join a collaborative team working on our PH360 platform and client implementations. Your public health experience will make you an advocate for the end user, ensuring that what we deliver is reliable, intuitive, and built for how public health actually works.

How You'll Work

You'll be part of an Agile Release Train (ART) that follows SAFe principles. This means:

• Program Increment (PI) Planning: You'll participate in quarterly planning sessions, helping identify testing needs and contributing your environmental health perspective
• Sprint Collaboration: You'll work in two-week sprints with daily standups, regular backlog refinement, and sprint retrospectives
• Continuous Testing: You'll test features as they're developed, providing rapid feedback to the development team
• Cross-functional Partnership: You'll work closely with Salesforce developers, solutions analysts, and architects to ensure quality throughout the development process

Key Responsibilities

• Test and validate Salesforce configurations, flows, validation rules, and custom objects across environmental health applications
• Execute test plans that cover Salesforce-specific scenarios: record types, page layouts, permission sets, sharing rules, and profile-based access
• Identify, document, and track defects in Jira with clear steps to reproduce, including Salesforce-specific context (org behavior, user profiles, data dependencies)
• Verify integrations between Salesforce and external systems, APIs, and third-party tools
• Test environmental health workflows including inspections, permits, complaints, and reporting within the Salesforce ecosystem
• Validate data integrity across Salesforce objects, ensuring field mappings, lookups, and roll-up summaries function correctly
• Collaborate with Salesforce developers to troubleshoot issues, review deployment results, and verify fixes in sandbox and production environments
• Bring your public health perspective to testing, anticipating how real users will interact with the system
• Participate in requirements reviews to identify potential issues early in the development cycle
• Perform regression testing after Salesforce releases, deployments, and configuration changes
• Contribute to improving QA processes, test documentation, and testing standards

Experience Required

• 1+ years working for a governmental public health agency (local, state, federal, or tribal)
• Experience with environmental health programs (inspections, permitting, complaints, or similar)
• Strong attention to detail and analytical thinking
• Ability to clearly document issues and communicate findings
• Self-motivated with strong initiative
• Comfort working with AI tools and technology platforms

Preferred Qualifications

• Hands-on experience with Salesforce (as an end user, admin, or tester)
• Salesforce Administrator certification or active pursuit of one
• Familiarity with Salesforce testing concepts: sandbox environments, change sets, deployment validation
• Experience with test management tools (Jira, TestRail, or similar)
• Experience with Agile or SAFe methodology
• Background in environmental health data systems or reporting requirements
• Knowledge of API testing (Postman, Salesforce REST/SOAP APIs) or automated testing concepts
• Experience with Salesforce data tools (Data Loader, Workbench, or similar)

What We Offer for Your Salesforce Growth

• Salesforce Training: We'll support your path toward Salesforce certifications and provide hands-on experience across the platform
• Real Platform Exposure: You'll work with Salesforce daily across configuration, data, integrations, and user experience testing
• Mentorship: You'll work alongside experienced Salesforce professionals who are invested in your success
• Learning Time: Our natural consulting rhythm includes quieter periods that create space for professional development and certification study
• Meaningful Work: You'll help ensure that public health technology actually works for the people who use it
• Career Path: QA is a proven entry point into Salesforce administration, business analysis, and solution architecture

Notice

Must be authorized to work in the United States without sponsorship. Willingness to adhere to our no-drug workplace policy. You must agree to undergo eVerify for employment status at hiring.

No 3rd Party Recruiters. No Phone Calls. We are unable to do informational interviews at this moment. Candidates who call or schedule a "coffee chat" will be considered disqualified.

At Flourish and Thrive Labs, we believe in the unique value each candidate brings. We encourage applications from diverse backgrounds and experiences, even if you don't meet all listed qualifications.