Salesforce Marketing Cloud Administrator, ITS (2915)

Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions.

Salesforce Marketing Cloud Administrator, ITS (2915)
Pocatello - Main
Hybrid Remote options as approved by the hiring manager
Priority Date: August 24, 2026

Institution Information

Idaho State University, established in 1901, is a
Carnegie-classified doctoral research and teaching institution, with a culture
built on trust, compassion, stability, and hope. ISU serves over 12,000
students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and
faculty at ISU are leading the way in cutting-edge research and innovative
solutions. We are proud to offer exceptional academics nestled in the grand,
natural beauty of the West. We invite you to apply to be a part of our
University community!

Job Description

Under the Application and Database Administrator Team Lead’s supervision, provide Salesforce Marketing Cloud administration support for the university's platform, including user management, configuration, custom objects, reporting, and integrations with other campus-wide software as assigned. This role will also include administering other assigned cloud software applications.

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

Key Responsibilities

- Serve as the primary administrator for the Salesforce Marketing Cloud environment, while also providing administrative support for other assigned cloud-based applications.
- User account maintenance, reports, and configuration tasks.
- Manage Salesforce data feeds and other integrations, coordinate the evaluation, scope, and completion of new development requests, and manage regular system audits and prepare for upgrades.
- Data integrity; data extensions; automate workflows; platform customization
- Troubleshoot technical issues and provide technical support to functional users
- Complete regular internal system audits and prepare for Salesforce releases.
- Work with university stakeholders to establish suitable processes to support administrative, development, and change management activities.
- Coordinate with vendors, information technology staff, and functional departments during application and system upgrades. 
- Keep abreast of Salesforce releases, features, and best practices to provide recommendations for process improvements and platform optimization.
- Consult with customers to help increase business efficiency using existing services and technology.
- Occasional on‐call and after business hours/weekend support.
- Performs other related duties as required.

Minimum Qualifications

- Bachelor’s degree in a relevant field or related experience and/or training.
- Two years full-time paid professional work experience in information technology systems administration support and analysis.
- Excellent teamwork, interpersonal, and relationship management skills.
- Ability to learn quickly, work independently, and adapt to new technologies and processes.
 
Preferred Qualifications

- Prior experience working in Higher Education.
- Two years of full-time paid professional work experience in Salesforce administration, including platform configuration and user management.
- Salesforce Administrator Certification (ADM201 or higher).
- Experience working with relational database technology, including SQL or PL/SQL programming.
- Experience with Single Sign On (SSO) including CAS, Shibboleth, LDAP.
- Familiarity with Ellucian Banner or similar ERP systems, document management, or portal software applications.
- Automation tools experience including shell scripts and job schedulers.

Additional Information

You must submit your CV/resume, cover letter, and list of
three (3) professional references, including current contact information. This
position will remain open until it is filled; however, priority consideration
will be given to applications received on or before August 24, 2026. Salary will be between $60,000 and $65,000 per year,
commensurate with education and experience. Benefits include comprehensive
health, dental, and vision; life insurance; disability plan; employee assistance
program (EAP); excellent retirement options and company contribution; and
generous paid time off/sick leave accrual. All offers of employment are
conditional pending the successful completion of a background investigation,
provided by HireRight.

Note: Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions.

Posting Number: req2788
Type: Working 12 months per year
Position: Non-classified Staff
Division: Information Technology Services

Idaho State University is an Equal Employment Opportunity employer.

Idaho State University is committed to access and reasonable accommodations, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.

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