Salesforce Developer III (Information Technology)

Johns Hopkins Carey Business School is hiring a Salesforce Developer III who will manage and maintain development across Carey's Salesforce environment (including CRM needs for Executive Education, Partnerships and Experiential Learning) and oversee platform administration. In addition to technical development work, this role will be customer-facing: the developer will work directly with internal Carey stakeholders to scope and prioritize enhancement needs and must explain technical options to non-technical audiences. The position works alongside and in cooperation with central University Salesforce teams. The position reports to the Director of Software and IT Services.

The Developer III is responsible for the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide application systems. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Applies analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs, produces all or part of the deliverables. Maintains databases and application system code.

Specific Duties & Responsibilities

Analysis & Requirements Gathering

• Define moderately complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues.
• Gather moderately complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications.

Design & Development

• Develop detailed tasks and project plans by analyzing project scope and milestones for moderately complex projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
• Write functional/technical specifications by taking the provided moderately complex system requirements and putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions.
• Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solutions for moderately complex application development tasks.
• Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-based system(s) to simplify code maintenance and to improve support.

Testing & Documentation

• Create and document moderately complex test scenarios using the appropriate testing tools to validate and verify application functionality.
• Test all changes by using the appropriate moderately complex test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way.
• Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.

Implementation & Maintenance

• Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
• Monitor changes and resolve moderately complex problems by responding as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully to satisfy the customer requirements and to provide a smooth transition to the new solution.
• Provide support by triaging and resolving moderately complex issues to ensure prompt, effective service.
• Other duties as assigned.

In Addition to Duties & Responsibilities Above

• Partners with Carey stakeholders to translate operational process needs into Salesforce solutions.
• Designs and builds Salesforce solutions across Carey's orgs using the platform's development stack (Apex, Lightning Web Components, SOQL/SOSL, and declarative automation such as Flow) as Carey's needs require, favoring declarative approaches where they meet the need and respecting Salesforce platform limits.
• Develops and maintains integrations between Salesforce and Carey or university systems via the Salesforce API and approved integration patterns, coordinating with the data and business intelligence function where CRM data flows to the data warehouse (that function owns the pipeline layer).
• Designs and maintains the Salesforce security model (profiles, permission sets, sharing rules) and data model (objects, fields, relationships) for Carey's orgs.
• Extends and maintains solutions built on managed packages and AppExchange tools, integrating packaged capabilities with Carey-specific customizations.
• Manages sandbox strategy, deployment, and release management for Carey's Salesforce orgs, deploying metadata from sandboxes to production using tools such as Git and the Salesforce CLI (or change sets / DevOps Center as appropriate), within JHU change management policies.
• Monitors Salesforce seasonal releases to identify key changes, assess impact on Carey's orgs, and ensure backward compatibility of customizations and integrations.
• Owns or oversees day-to-day Salesforce administration for Carey's orgs (users, profiles, configuration, data hygiene), with documentation and cross-coverage discipline so no critical capability depends on a single person; the existing central IT Salesforce support will serve as backup during and after transition.
• Coordinates with central University Information Systems Salesforce support; progressively absorbs work from the existing central resource as Carey-side capability matures, with the long-term intent of reducing reliance on central support.
• Evaluates and adopts vendor-delivered Salesforce capabilities (including AI features such as Einstein/Agentforce) in partnership with the Technology, Data & Automation function, and identifies automation opportunities within Carey's orgs.
• Reserves a defined share of time (initially 10 percent, growing toward 20 percent as automation reduces routine load) for exploration, improvement, and platform modernization work, protected from routine operational demand.

Minimum Qualifications

• Bachelor’s Degree.
• Three years of related experience with computer systems and applications.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Knowledge in the assigned application as well as the platform on which it runs.
• Salesforce Platform Developer I certification (Platform Developer II preferred); Salesforce Administrator or App Builder certification desirable.
• Demonstrated experience developing on the Salesforce platform: Apex (including triggers, batch and queueable Apex, callouts, logging, and error handling), Lightning Web Components, SOQL/SOSL, Flow, and the Salesforce API, with a working understanding of platform limits.
• Experience deploying metadata from sandboxes to production, including tools such as Git and the Salesforce CLI; experience with release and environment management.
• Experience administering Salesforce orgs (users, profiles, permission sets, configuration).
• Experience extending solutions built on managed packages; familiarity with common AppExchange tools (e.g., Form Assembly, Conga).
• Experience with integration of middleware (e.g., Boomi, MuleSoft) a plus, if in use in Carey's environment.
• Experience in higher education or with CRM support of executive education, corporate relations, or similar relationship-driven programs.

Expected Technical Skills - Proficiency Level

• Agile Methodology - Developing
• Code Review - Developing
• Debugging - Developing
• JIRA - Developing
• Microservices - Developing
• Model View - Controller Developing
• Product Life Cycle Management - Developing
• Restful API - Developing
• Secure Coding - Developing
• Software Design Patterns - Developing
• Software Development Life Cycle - Developing
• Unit Testing - Developing

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

Classified Title: Developer III 
Job Posting Title (Working Title): Salesforce Developer III (Information Technology)   
Role/Level/Range: ATP/04/PD  
Starting Salary Range: $62,900 - $110,100 Annually ($110,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday - Friday, 9 AM - 5 PM 
FLSA Status: Exempt 
Location: Remote 
Department name: Department of Information Technology  
Personnel area: Carey Business School