Salesforce Business Analyst
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ISIGHT TECHNOLOGY INC
Tempe, AZ, US
Summary
The role involves bridging business needs with technical Salesforce solutions by gathering requirements and designing functional specifications. The analyst will collaborate with developers and architects to deliver scalable implementations and provide ongoing user training.
Job Description
We are seeking a highly motivated and experienced Mid–Senior Level Salesforce Business Analyst to join our team. This role is ideal for someone who can bridge business needs with technical Salesforce solutions, drive stakeholder alignment, and contribute to successful Salesforce implementations. You will work closely with cross-functional teams to analyze requirements, design solutions, and support delivery across various industries.
Location: Phoenix, Arizona (Preferred) / Remote (U.S.-based candidates)
Key Responsibilities
- Collaborate with business stakeholders to gather, analyze, and document requirements for Salesforce solutions
- Translate business needs into functional specifications, user stories, and process flows
- Partner with Salesforce developers, architects, and admins to deliver scalable solutions
- Lead workshops, discovery sessions, and stakeholder interviews
- Support end-to-end Salesforce implementations, enhancements, and integrations
- Ensure alignment between business processes and Salesforce capabilities
- Conduct gap analysis, impact assessments, and recommend best practices
- Participate in testing activities including UAT planning, execution, and validation
- Provide ongoing support, documentation, and training to business users
- Stay up to date with Salesforce features, releases, and industry trends
Required Qualifications
- 5+ years of experience as a Business Analyst
- 2+ years of hands-on experience working on Salesforce implementations
- Proven experience as a Salesforce Business Analyst in delivering end-to-end projects
- Strong understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, or others)
- Experience writing user stories, acceptance criteria, and business process documentation
- Excellent stakeholder management and communication skills
Preferred Qualifications
- Experience in one or more domains:
- Public Sector
- Retail
- Healthcare
- Other industry verticals
- Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, or equivalent)
- Experience working in Agile/Scrum environments
- Familiarity with integrations, data migration, and reporting within Salesforce
- Ability to manage multiple priorities in a fast-paced environment
Soft Skills
- Strong analytical and problem-solving skills
- Excellent communication and presentation abilities
- Detail-oriented with a focus on delivering high-quality work
- Ability to work independently and collaboratively in a team environment
Why Join Us
- Opportunity to work on impactful Salesforce projects across industries
- Flexible work environment (Phoenix-based or remote)
- Collaborative and innovative team culture
- Professional growth and certification support
Flexible work from home options available.
