Salesforce Administrator/Release Engineer (Public Trust)

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. 

ICF seeks an experienced Salesforce Administrator / Release Engineer to support a large-scale federal Salesforce environment. This role combines hands-on Salesforce administration with release engineering responsibilities across multiple Salesforce applications, environments, and application teams. 

The Salesforce Administrator / Release Engineer will support platform configuration, environment management, user and access administration, release coordination, deployment execution, sandbox management, technical documentation, and production support. This role is ideal for someone who understands both the operational responsibilities of Salesforce administration and the discipline required to support frequent, high-quality releases in a secure federal cloud environment.

Job Location:  Remote work is authorized.  Must support US Eastern time zone working hours. 

*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.  

What You Will Do:  

• Configure, maintain, and support Salesforce applications and platform capabilities in a secure federal Salesforce cloud environment. 

• Manage users, roles, permission sets, profiles, groups, queues, sharing rules, connected apps, service accounts, and other access/security configurations. 

• Support Salesforce administration activities across multiple environments, including Integration, Stage, Production, sandboxes, and other approved development/testing environments. 

• Create, refresh, validate, and decommission Salesforce sandboxes in coordination with application teams, release teams, and business owners. 

• Configure Salesforce using native low-code/no-code capabilities, including flows, page layouts, Lightning record pages, custom objects, fields, validation rules, reports, dashboards, email templates, and user experience enhancements. 

• Support Experience Cloud, Public Sector Solutions, Service Cloud, or other Salesforce capabilities as required by the customer environment. 

• Coordinate, schedule, validate, and execute Salesforce releases, including major releases, minor releases, hotfixes, and production changes. 

• Support release management processes, including release calendar management, deployment planning, release readiness reviews, change request preparation, rollback planning, and post-deployment validation. 

• Work with development teams to package, validate, and deploy configuration, metadata, code, and data-related changes using approved DevSecOps processes. 

• Support CI/CD pipeline activities using tools such as Salesforce CLI, Salesforce DX, Git, GitLab, GitHub, Jenkins, Copado, Gearset, or similar release automation tools. 

• Create and maintain Git repositories, branches, deployment artifacts, release notes, and environment/version control documentation. 

• Support technical design document reviews by identifying release dependencies, environment impacts, deployment risks, security impacts, regression considerations, and operational readiness needs. 

• Troubleshoot release, deployment, environment, access, configuration, integration, and production support issues. 

•  Support incident response and hotfix activities by validating configuration issues, access problems, deployment defects, and platform-level concerns. 

• Support data import, export, cleanup, validation, and migration activities using Data Loader, Data Import Wizard, reports, SOQL, or approved customer tools. 

• Support occasional off-hours releases, production deployments, outages, hotfixes, or urgent operational needs. 

What You Will Bring With You:  

• 3+ years as a Salesforce Administrator for large production orgs. 

• 3+ years of hands-on experience in DevOps practices, including software release management, version control, and deployment automation (e.g., using tools like Git, Jenkins, or Salesforce DX). 

• U.S. Citizenship required due to federal contract requirements. 

• Candidate must have a current Public Trust clearance/suitability determination or an active DoD Secret clearance. 

• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. 

• Candidate must have lived in the U.S. for three full years out of the last five years. 

What We Would Like You To Bring With You:  

• Active Salesforce Administrator certification. 

• Salesforce Advanced Administrator, Platform App Builder, Platform Developer I, Sharing and Visibility Architect, Identity and Access Management Architect, or other Salesforce certification. 

• Experience supporting Salesforce Government Cloud implementations for federal, public sector, homeland security, law enforcement, or regulated customers. 

• Experience with Salesforce Public Sector Solutions, Experience Cloud, Service Cloud, Salesforce Shield, OmniStudio, or large multi-org Salesforce environments. 

• Experience administering OmniStudio components such as FlexCards, OmniScripts, DataRaptors, and Integration Procedures. 

• Experience with SSO, MFA, identity management, email relay, external user administration, AppExchange package management, certificate management, and connected app governance. 

• Experience supporting high-volume Salesforce release environments with major releases, minor releases, hotfixes, production changes, and technical design reviews. 

• Experience supporting DevSecOps pipelines, automated code scans, static code analysis, quality gates, release approvals, and deployment automation. 

• Experience with data migration tools and activities, including Data Loader, Data Import Wizard, SOQL, data validation, deduplication, and legacy-to-cloud migration support. 

• Familiarity with API integrations, service accounts, connected apps, Salesforce Connect, Platform Events, Change Data Capture, REST/SOAP APIs, or middleware platforms. 

• Familiarity with federal cybersecurity requirements, ATO support, vulnerability remediation validation, audit support, and security control documentation. 

• Experience creating user guides, technical documentation, training materials, release playbooks, configuration guides, and operational runbooks. 

• Experience supporting production incidents, root cause analysis, hotfix validation, and post-release issue resolution. 

Professional Skills: 

• Highly effective analytical and problem-solving capabilities. 

• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables. 

• Excellent communication and interpersonal skills to interface effectively with team members and federal clients. 

• Organized, detail-oriented and able to prioritize and multitask. 

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.  Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00

Nationwide Remote Office (US99)