Salesforce Administrator

About Upside:

Upside is a housing-focused care partner helping people experiencing housing instability take the next step toward stability. We partner with health plans and care organizations to identify members at risk, build a clear housing plan, and drive the work forward through placement and stabilization.

Upside owns the entire housing process from start to finish. Our team engages members, coordinates with local providers and community resources, manages logistics and documentation, and stays involved until the issue is resolved. Our approach is human-first and outcome-driven, measured by real results like stable housing, completed moves, safer living environments, and successful transitions.

About the Opportunity:

Upside is hiring a Salesforce Administrator to support the day-to-day configuration, maintenance, and continued improvement of our Salesforce platform. This role will work closely with our Director of Architecture and Engineering to keep Salesforce running smoothly for the internal teams that rely on it every day.

This role is a strong fit for someone with foundational Salesforce admin experience who is comfortable handling core admin requests today: user creation, access updates, assignment pools, page layouts, Lightning record pages, reports, dashboards, and novice-to-intermediate automations, while continuing to grow into more complex platform and development work over time. The primary focus will be supporting the service side of the business, including teams involved in intake, care operations, member support, and service delivery.

Work Location and Schedule:

• Full-time, fully remote (must be based in the United States)

• Coverage aligned to Eastern or Central time

• Schedule is starting Monday–Friday

What You’ll Do:

• Support day-to-day Salesforce administration, including user setup, access updates, profiles, permission sets, roles, and basic security settings

• Maintain and update assignment pools, queues, page layouts, Lightning record pages, fields, picklists, and other core Salesforce configurations

• Help troubleshoot Salesforce issues submitted by internal users, including access problems, record visibility, workflow issues, and basic configuration requests

• Build and update reports and dashboards to help teams track operational performance, service activity, and key business workflows

• Create and maintain novice-to-intermediate Salesforce automations using declarative tools such as Flows, validation rules, and approval processes

• Partner with Intake, Care Ops, Care Guide, Service, and other internal teams to understand Salesforce needs and translate them into clear configuration updates

• Configure and support Service Cloud workflows that help internal teams manage member intake, care coordination, case activity, and operational follow-up

• Assist with Salesforce data quality work, including imports, exports, cleanup, deduplication, and field updates

• Support sandbox testing, release preparation, and deployment activities under the guidance of the Director of Architecture and Engineering

• Create and maintain simple documentation for Salesforce updates, user-facing instructions, and internal admin processes

• Help train users on Salesforce workflows, reporting, and basic system updates

• Escalate more complex technical issues, integration needs, or development requests to the appropriate technical team members

• Learn and apply Salesforce best practices as the platform continues to scale

What We’re Looking For:

• 1–3 years of hands-on Salesforce administration experience

• Experience supporting day-to-day Salesforce admin work, including users, permissions, page layouts, fields, reports, dashboards, and basic configuration

• Comfort working with declarative Salesforce tools such as Flows, validation rules, reports, dashboards, permission sets, queues, and assignment rules

• Experience supporting internal users and troubleshooting basic Salesforce issues

• Strong attention to detail and ability to manage multiple requests without losing track of follow-ups

• Ability to translate business requests into clear Salesforce updates or escalate when the request requires deeper technical support

• Comfort working with data, including imports, exports, cleanup, and spreadsheet-based review

• Strong communication skills and ability to explain Salesforce updates to non-technical users

• Interest in growing deeper Salesforce technical skills over time

• Salesforce Administrator certification preferred, but not required

• Experience with Service Cloud preferred

• Experience in healthcare, care operations, member services, or HIPAA/PHI environments is a plus

• Exposure to Sales Cloud, Experience Cloud, SOQL, Apex, Python, Git, or cloud environments is a plus, but not required

Compensation and Benefits:

• Salary: $70,000 - $75,000

• Medical, dental, and vision coverage

• Paid time off and company holidays

Upside is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. Upside is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.