Sales & Service Specialist

Job Summary/Objective

At Michel Sales Agency, we strive for excellent customer service in the field and the Sales and Service Specialist is the key component to us achieving our company goals. We are currently seeking a skilled and experienced technical Specialist who will manage the field service duties by performing on-site routine services including installation, maintenance, and repairs.

Essential Functions

• Hydronic and plumbing expertise; strong technical knowledge of heating systems
• Troubleshoot plumbing, electrical, and hydronic equipment; manage contractor calls and submittals
• Interpret blueprints/specs; inspect systems and identify issues
• Coordinate with contractors, estimators, and PMs to support bids and projects
• Perform startups, schedule service calls, and resolve field issues with factory partners
• Maintain records, documentation, and knowledge of products and warranty policies
• Ensure safety compliance, quality standards, and proper equipment maintenance
• Train and present products to contractors; obtain required certifications
• Support sales through pre/post-sale service, trade events, and customer engagement

Competencies

• Strong plumbing, heating, electrical, and hydronic expertise
• Solid mechanical and trade knowledge with troubleshooting skills
• Effective time management, multitasking, and attention to detail
• Strong presentation and customer service skills
• Business acumen with proficiency in Microsoft 365 and industry software
• Self-motivated, works with urgency and minimal supervision

Working Environment

• Frequent travel with some overnight travel required.
• Ability to lift up to 50 lbs.
• Ability to stand and walk for extended periods of time.

Company Core Values

• Customer First: Deliver value and exceed expectations to build lasting relationships
• Teamwork & Humility: Succeed together, support one another, and stay grounded
• Integrity: Do what you say and follow through on commitments
• Pursuit of Excellence: Embrace challenges, learn, and continuously improve
• Family First: Support work-life balance and respect life outside of work

Benefits Offered

• Bonus based on individual and company performance
• 401(k) with Company match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Accident Insurance
• Life Insurance & ADD
• Voluntary Life Insurance
• Health Savings Account
• Short Term & Long-Term Disability
• Employee Assistance Program
• Holidays
• Vacation
• Sick Time
• Bereavement Leave

EEO Statement

Michel Sales Agency is an equal opportunity employer and prohibits discrimination or harassment based on any protected characteristic. This policy applies to all aspects of employment, including hiring, promotion, compensation, and training.