Sales Representative

Job SummarySitterTree is seeking a skilled Sales Representative to join our team. The Sales Representative will sell SitterTree’s online services to new congregations, early learning centers, and other group settings seeking child care providers and will provide ongoing account support to promote retention and increased sales for each group. 

The role of the sales team is to generate and close new business opportunities by developing and nurturing relationships with key decision-makers at congregations, preschools, and other group settings, and with congregation networks and child care center corporate and franchise headquarters. You will also act as customer success for your accounts to ensure they continue using SitterTree over time.
Responsibilities 

• Market Research
  • Conduct market research, qualify leads, and identify target groups, networks, corporations, and franchises and key contacts within them
  • Gather useful information from user and competitor data

• Lead Generation
  • Conduct cold calling, emailing, LinkedIn messaging, and Facebook posting/messaging to generate new leads
  • Set up, staff, and tear down exhibitor spaces at industry conferences to meet and collect contact information from potential new leads
  • Execute in-person sales visits with decision-makers at target groups
  • Develop and nurture relationships with key contacts at networks and identify and implement opportunities to share about SitterTree with groups in their network
  • Set meetings and execute calls to get SitterTree approved as a vendor for corporate-owned and franchised child care chains

• Lead Conversion
  • Complete intro calls/demos with generated leads
  • Conduct phone call, email, and in-person follow-up with generated leads to develop and nurture relationships to convert users (get them to complete first job)
  • Assist generated leads to complete first job from start to finish, including sign-up, posting job, booking provider, paying, reviewing provider and address any questions or concerns
  • Work closely with Support and sitter recruitment teams to ensure 5-star experience through completion of first jobs

• Account Management
  • Conduct phone call and email check-ins with new groups every other week for first 2 months to ensure smooth onboarding, positive first experiences, and understanding of all features and pricing
  • Re-engage archived groups and groups that never completed their first job through phone calls, emails, visits, and other activities quarterly in advance of peak seasons (Christmas, Easter, Fall, New Year, etc.)
  • Conduct proactive check-ins via phone calls, emails, and/or visits with existing accounts quarterly and as needed to inform about product updates, assess upcoming needs, inform about pricing updates, etc.
  • Use check-in calls to upsell pre-purchasing bundles of bookings and Sitter Bucks in order to save on service fees and processing fees based upon anticipated volume
  • Establish a personal connection with contacts at your existing accounts to reduce churn and build brand loyalty, ensure continued use of SitterTree over time
  • Send cards during holidays or other important events to group, arrange for sending gifts, swag, or conducting in-person visits with top-spending users
  • Ask groups for referrals of other groups, reviews and testimonials, and referrals to families in their network

• Administrative
  • Attend Sales Department meetings, all-staff Huddles, and 1:1s with manager
  • Stay up-to-date with new products/services and new pricing/payment plans
  • Maintain administrative hygiene of all sales activities in CRM (Hubspot)
  • Review sales and performance stats daily, weekly, monthly, and quarterly to track progress towards goals to ensure they are being met, identify areas for growth, and ask for help/resources from manager

Qualifications

• Bachelor's degree or higher
• 1+ years of experience in sales, including cold calling, conducting demo/intro calls, exhibiting at trade shows/conferences, and conducting in-person sales visits
• Hands-on experience with HubSpot

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

This is a remote position.