Sales Development Representative I

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

As a Sales Development Representative I, you will help drive growth by creating qualified sales opportunities and introducing prospective customers to Lumen. You will engage business and technology leaders, uncover business challenges, navigate objections, and connect organizations with solutions that support their strategic goals.

This opportunity provides a strong foundation in technology sales. You will develop skills in Lumen’s outcome selling framework, expand your business and technology knowledge, and prepare for future growth within the sales organization.

Location and Schedule

• Work from home within the United States.
• Full-time position, 40 hours per week.
• 8:00 a.m. to 5:00 p.m. local time.
• Includes a one-hour midday meal break.

The Main Responsibilities

• Execute multi-channel prospecting campaigns through phone, email, and approved outreach channels to engage prospective customers and generate qualified opportunities.
• Complete a standard requirement of 75 outbound calls per day while effectively managing a high-volume, task-oriented workflow.
• Engage IT decision-makers at mid-market and large enterprise organizations and conduct discovery conversations using BANT qualification and an outcome-based sales approach.
• Lead meaningful customer conversations, respond to objections, and identify opportunities to connect business challenges with Lumen solutions.
• Schedule qualified meetings and coordinate a seamless transition to the sales account team.
• Partner closely with sales account teams to support customer engagement, business priorities, and opportunity progression.
• Develop knowledge of Lumen’s networking, cloud, security, telecommunications, and AI solutions and communicate customer-focused value propositions.
• Maintain accurate customer activity, opportunity details, and next steps in Salesforce.

What We Look For in a Candidate

Minimum

• Bachelor’s degree or two or more years of experience in sales, lead generation, customer engagement, business development, or a call center environment.
• Strong written, verbal, and interpersonal communication skills, including the ability to manage conversations and respond effectively to objections.
• Demonstrated ability to organize and execute a high volume of daily activities while remaining focused and accountable to performance expectations.
• Ability to learn quickly, apply feedback, and thrive in a structured, goal-oriented environment.
• Experience using Salesforce or another CRM platform, along with Microsoft Office applications.
• Curiosity about technology and an interest in learning about networking, cloud, security, telecommunications, and AI solutions.
• Ability to work independently and collaboratively in a remote environment while remaining at your workspace for most of the scheduled workday.
• Applicants must not require employment visa sponsorship.

Preferred

• Experience conducting outbound prospecting, lead generation, or customer outreach activities.
• Experience in sales, business development, retail, hospitality, recruiting, or another customer-facing environment.
• Ability to communicate customer-focused value propositions, navigate objections, and build productive business conversations.
• Familiarity with networking, cloud, cybersecurity, telecommunications, or AI-related solutions.
• Experience engaging business or technology decision-makers.
• Exposure to outcome selling, discovery conversations, or opportunity qualification methodologies.
• Strong motivation to build a long-term career in technology sales.
• A highly organized, resilient, and action-oriented approach to completing tactical work in a high-volume environment.

Compensation

What to Expect Next

Requisition #: 343336

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.