Sales Associate

Position Summary  

The Sales Associate is a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner.  This position enhances the experience of our customers and drives profitable sales by providing product expertise and advanced selling skills.  Sales Associates also assist in ensuring that both store and visual brand standards are being met.

Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required.  If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)

·         Responsible for achieving both individual and store sales goals

·         Greet customers promptly always putting customers’ needs first; re-engage appropriately

·         Work with store team at company sponsored outreach events

·         Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions:  These can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities

·         Provide highest degree of customer service including; courteously and conversationally greeting customers, adjusting individual customer attention based on store traffic, and suggesting solutions based on customer interests and needs

·         Create and maintain clientele books

·         Stay current on all training material that will enhance associate’s product knowledge

·         Assist with floor sets      

·         Maintain excellent and brand appropriate visual / brand standards

·         Ensure floor is constantly being replenished and re-merchandised as needed

·         Maintain knowledge of Lands’ End Web site navigation and leverages this option for customer solutions when the product is not available in the store

·         Process customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures

·         Assist in maintaining operational excellence both on the floor and in the back room  including; product processing and replenishment, setting promotions, executing markdowns, ensuring store cleanliness, and backroom and cash wrap organization

·         Must follow all safe work practices, escalate unsafe conditions and report incidents. 

Essential Skills

·         High school diploma or General Educational Development (GED) required

·         Previous experience in retail strongly preferred

·         Skilled in Web site navigation

·         Ability to follow written and verbal instruction and meet deadlines

·         Excellent customer service and communication skills, written and verbal

·         Passionate for fashion and the Lands’ End brand

·         Proven selling skills with strong emphasis on building a strong client base

·         Strong styling, wardrobing abilities

·         Availability and flexibility to work varied hours to support the needs of the business

·         Ability to adhere to Lands’ End Attendance program.  For hourly full-time positions: Must be able to work a  40 hour work week and be available for overtime as business needs arise (e.g.  peak season).  For hourly flexible part-time positions:  Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season). 

Essential Physical Requirements

·         Extensive standing, walking, reaching, pushing/pulling, and working around sales floor and backroom

·         Hang/fold merchandise

·         Ladder climbing

·         Operate POS register and computer

·         Lift and carry up to 40 lbs.