Sales Associate / Customer Service Representative

Overview

(POSITION LOCATION - Drybar Fairfax Corner, Fairfax, Virginia)

Do you love meeting new people, striking up conversations, and making everyone feel welcome?  Drybar Fairfax Corner is looking for a friendly, outgoing, and personable team member who genuinely enjoys connecting with people.

Drybar is an upscale blow-dry salon, and our tagline says it all: No cuts. No color. Just blowouts.  Drybar Fairfax Corner is seeking a professional, friendly, and highly organized Front Desk Representative. The ideal candidate will manage the reception area, provide administrative support, and ensure a welcoming environment for our clients. You will be responsible for creating a positive first impression and assisting with various office tasks in a timely manner.  WEEKEND WORK REQUIRED.

Sales Associate / Customer Service Representative Benefits:

• Competitive compensation plan with potential to make $23 to $27 per hour based on performance
• Free monthly service
• Membership sales bonus
• 401k, with employer matching benefit
• Retail products discount
• Ongoing training

Sales Associate / Customer Service Representative Qualifications:

• Experience providing over-the-top, amazing hospitality and customer service is essential
• Enjoys communicating with clients and creating memorable experiences
• 2+ years experience in a fast-paced, customer service-centric environment preferred (hospitality industry, customer service representative, store associate, or similar position)
• Experience with Point-of-Sale Systems strongly preferred
• Resolves conflict - ability to de-escalate tensions and navigate disagreements with composure to reach a mutually acceptable outcome
• Maintains professional demeanor under pressure - able to understand a customer's frustration and remain calm, especially in difficult situations
• Ability to multitask with ease and independently troubleshoot problems
• Frequently required to stand and/or walk for duration of 6-8 hour shifts
• High school diploma or equivalent
• Drybar follows all applicable federal, state and local laws regarding background checks

Legal Disclaimer

©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.