Sales Associate

Position: Sales Associate

Department: Retail

The Greenbrier Sales
Associates are responsible for providing excellent guest service and meeting
monthly sales goals.

Primary Responsibilities:

·       Acknowledge
guests in a friendly and helpful manner within 30 seconds of their entry into
the shop always with a smile

·       Be able to
anticipate guest needs

·       Convey enthusiasm
and a genuine sense of interest in the guest

·       Achieve hourly
and monthly sales goals

·       Maintain a
professional attitude with sincere desire to please our guests

·       Be able to work
one on one with our guests

·       Become an expert
about the merchandise offered in the shop to build credibility and increase sales.

·       Be able to work
in a fast-paced environment and multi-task while being attentive to guests

·       Build rapport
with guests and identify their needs by listening and asking open-ended
questions

·       Suggest items
that meet the guest’s needs and explain the features and benefits of the item
offered

·       Be able to keep
the shop attractively merchandised and well stocked

·       Maintain good
housekeeping standards in shop and storage area

·       Be able to follow
the Greenbrier Retail Business professional dress code

·       Be able to
operate a Point of Sale system and handle cash, room charges and credit cards

·       Work well as a
part of a team

·       Take initiative
without supervision

·       Must be detail
oriented and have good organizational skills

·       Must have a
passion to sell and work in the service industry

·       Be able to adapt
to change and perform other duties as needed

Normal working hours:

Shop hours 9am to 9pm or 10am
to 11pm

·       8 hour shifts

·       Flexible working
hours, shifts vary

·       Available
weekends and holidays

·       Hours may change
for special events

Past work experience:

·       At least 6-12
months sales experience required

Education Requirements:

·       High School
Diploma or equivalent

Communication Skill
Requirements:

·       Ability to read,
write and follow instructions

·       Ability to
effectively communicate with guests, team members and management

·       Ability to
communicate in a friendly, positive and professional manner

·       Ability to communicate
on the telephone using The Greenbrier telephone standards

·       Must be a good
Listener

Technical Requirements:

·       Ability to use
and understand The Greenbrier Point of Sale Retail system

·       Basic computer
skills

·       Basic math
functions such as addition, subtraction, multiplication and division.

·       Ability to use a
calculator and calculate percentages

Physical requirements:

·       Standing for 8
hours

·       Constant moving,
talking, listening, hearing, reaching, lifting at least 30 pounds, kneeling,
climbing ladders

Required Supervision:

·       Must be able to
work independently with little or no supervision

·       The ability to
communicate and take direction from Retail assistant managers, Retail managers
and Directors.