Front Desk Sales Associate

Job Title: Sales Associate
Location: Pilates Addiction - Craig Ranch
Reports to: Studio Manager 

About Pilates Addiction

The New Gold Standard in Pilates is Here.

At Pilates Addiction Craig Ranch, we’re redefining what’s possible through movement. Our studios deliver results-driven, biomechanically grounded workouts powered by patented reformers found nowhere else and guided by expert Educators who inspire transformation in every session.

Position Overview

As a Sales Associate at Pilates Addiction, you will play a key role in driving sales and supporting our studio operations. This position is ideal for someone with a passion for health and fitness, who enjoys building relationships with clients and helping them discover the benefits of Pilates. You will be the first point of contact for prospective clients, guiding them through our class offerings, memberships, and retail products.

Key Responsibilities

• Client Engagement: Welcome potential and existing clients to the studio, answering inquiries about Pilates Addiction classes, membership packages, and retail products.

• Sales & Membership Growth: 

  • Drive membership sales and upsell class packages, private sessions, and retail items. 

  • Meet and exceed sales targets while maintaining a high level of customer satisfaction. 

  • Lead the studio’s membership expansion through strategic outreach, in-studio tours, and community engagement.  

  • Make 50+ outbound calls daily to warm leads, trial guests, and former members to convert interest into commitment.  

  • Master the art of consultative selling, building value, trust, and meaningful connections with every prospect.

  • Conduct studio tours, provide in-depth explanations of the Pilates Addiction method, and match clients with the right services based on their goals and needs.

• Customer Relationship Management: 

  • Foster a studio culture rooted in excellence, inclusivity, and transformation.

  • Build genuine relationships with members: celebrating milestones, recognizing wins, and elevating the member experience.

  • Develop and execute retention strategies, referral programs, and member appreciation events.Build lasting relationships with clients, ensuring they feel valued and supported throughout their fitness journey.

• Client Onboarding: Facilitate the onboarding process for new clients, including class sign-ups, membership registration, and ensuring a smooth start to their Pilates Addiction experience.

• Administrative Support: Assist with studio operations, including scheduling, answering calls, managing email inquiries, and processing sales transactions through our POS system.

• Promotion of Events and Offers: Actively promote studio events, workshops, special offers, and retail products to enhance the client experience and boost sales.

• Other projects and responsibilities may be added at the owner’s discretion, including administrative duties

Qualifications

• Experience: 1-2 years of sales experience, preferably in a fitness or wellness environment.

• Customer Service: Strong interpersonal and communication skills with a customer-first mindset.

• Fitness Passion: A genuine interest in Pilates and fitness, and the ability to educate others on the benefits of Pilates.

• Sales Skills: Ability to meet sales targets and overcome objections while maintaining a consultative, solution-based approach.

• Tech Savvy: Comfortable using studio management software, point-of-sale systems, and other digital tools.

• Team Player: Ability to work collaboratively with the studio team, contributing to a positive and supportive environment.

Physical Requirements

• Ability to stand, walk, and interact with clients for extended periods.

• Comfortable with light physical activity related to assisting clients and setting up equipment when necessary.

Perks & Benefits

• Competitive hourly wage + commission 

• Free and discounted Pilates classes

• Professional development and growth opportunities

• A fun and supportive work environment!