Royals Hot Chicken Front of House
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Eternal Optimist
Louisville, KY, US
Summary
The Front of House Team Member is responsible for providing exceptional customer service and managing guest satisfaction in a fast-paced environment. They must also maintain the cleanliness of dining areas and effectively communicate with both front and back of house teams.
Job Description
Job Description:
Join Royals and be part of a team delivering exceptional guest experiences in a fast-paced, fun environment. As a Front of House Team Member, you’ll be the first impression of a guest as they take their chicken journey! This role requires teamwork, attention to detail, and a genuine, hospitable attitude.
Duties & Responsibilities:
Provide model customer service, manage guest complaints, and ensure satisfaction.
Communicate effectively with both Front and Back of House teams.
Maintain cleanliness of dining and work areas; stock and organize supplies.
Complete daily opening, mid-shift, and closing duties.
Qualifications:
Strong customer service skills and communication.
Ability to answer questions and make menu recommendations.
Knowledge of food safety and alcohol service guidelines is a plus
Ability to work in a fast-paced environment
Must be 20+1 day to serve alcohol
Physical Demands:
Stand, bend, and move throughout shifts.
Lift and carry up to 40 lbs; work in noisy and occasionally hot
Shift:
Morning
Day
Evening
Experience:
Restaurant: 1 year (Preferred)
Other:
$18-21 per hour (inclusive of tips)
Flexibility Schedule
Based in Louisville, Kentucky, Eternal Optimist Hospitality opened its first concept, Feast BBQ, landing on Eater’s list of Hottest BBQ Restaurants. Royals Hot Chicken, an ode to Kentucky fried chicken and Nashville hot chicken featuring potluck sides, opened in 2015. In the fall of 2017, founder, Ryan Rogers, along with executive chef and partner, Andrew McCabe, opened bar Vetti, a regional Italian restaurant featuring fresh housemade pasta, brick oven pizza, and seasonal shared plates in a lively communal space.
Eternal Optimist Hospitality's brands have been featured in Eater, The Chicago Tribune, Travel & Leisure, The New York Times, USA Today, and Garden & Gun.
Founded
2012
Company size
51-200 employees
Industry
Restaurants
Org type
Privately Held
Based in Louisville, Kentucky, Eternal Optimist Hospitality opened its first concept, Feast BBQ, landing on Eater’s list of Hottest BBQ Restaurants. Royals Hot Chicken, an ode to Kentucky fried chicken and Nashville hot chicken featuring potluck sides, opened in 2015. In the fall of 2017, founder, Ryan Rogers, along with executive chef and partner, Andrew McCabe, opened bar Vetti, a regional Italian restaurant featuring fresh housemade pasta, brick oven pizza, and seasonal shared plates in a lively communal space.
Eternal Optimist Hospitality's brands have been featured in Eater, The Chicago Tribune, Travel & Leisure, The New York Times, USA Today, and Garden & Gun.
Founded
2012
Company size
51-200 employees
Industry
Restaurants
Org type
Privately Held