Route Service Representative
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Phelps Uniform Specialists
Sioux Falls, SD, US
Summary
The Route Service Representative is responsible for driving a delivery vehicle to service an established customer base by delivering and picking up laundry and facility products. They must also actively grow the business through upselling, cross-selling, and negotiating service agreement renewals.
Job Description
Job DetailsJob Location: Sioux Falls, SD 57104COMPENSATION: Guaranteed earnings of $45,000/year ($880/week | ~$22/hour), plus commission opportunities through upselling and cross-selling products and services to existing customers.
The Route Service Representative (RSR) is responsible for conducting laundry deliveries and pickups from customer locations. The RSR handles processing paperwork to ensure correct delivery and receipting, and is expected to conduct the delivery vehicle in a safe and efficient manner.
ESSENTIAL FUNCTIONS
Verifies that all systems are in order before deliveries, including performing and documenting pre-trip and post trip inspections of delivery vehicle and checking paperwork to make sure everything is in order
Drive a van/truck along an established route and service and sell within an existing customer base
Work indoor/outdoor position while delivering and picking up uniforms, shop towels, facility service products and other rental items
Ensure all items specified in the delivery receipt are included in the delivery, and obtain a confirmation signature from a facility representative
Help grow our existing customer base by upselling and cross-selling additional products and services, negotiating service agreement renewals and controlling inventory all while working professionally, safely and in compliance with driving and vehicle regulations
Responsible for unloading and loading van/truck for next day
Delivers cleaned uniforms and industrial items to the customer as well as picking up soiled products and loading onto van/truck
Reports any customer feedback or vehicle problems to the supervisor
Qualifications
Must have a clean Motor Vehicle Record (3 years)
Must be 21 year of age per DOT regulations
Must be able to pass pre-employment requirements (drug/alcohol test, fit-for-duty test, DOT physical)
Able to read, write & count
Must be able to use an electronic handheld/cell phone
Able to manage multiple tasks and priorities and easily adapt to changing situations
Strong teamwork skills- ready and willing to work closely with team members
Great people skills, communications skills & great client relations and customer service skills
Ability to remain organized and balance incoming customer requests/issues in a fast-paced environment
Ability to work with limited direction on a daily basis
PHYSICAL SKILLS AND ABILITIES
Must be able to lift 50 lbs. unassisted, and be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk
Must be able to drive a truck/van with ease and be able to sit for extended periods of time while driving the delivery truck
Must have the physical ability to move rolling carts of varying weights – up to and exceeding approximately 250lbs.
Ability to work during all seasons with exposure to outside elements .
Phelps Uniform Specialists is a family-owned company, proudly serving businesses since 1981 with integrity, reliability, and transparency.
We provide uniforms, facility services, and custom apparel and promotional products that help businesses look professional, stay safe, and operate efficiently. With dependable service across the Midwest and custom products available nationwide, we treat every customer like part of the Phelps Family, delivering personal support and solutions they can count on.
Our commitment to innovation, clear communication, and high standards ensures customers always receive the service they deserve.
Founded
1981
Company size
51-200 employees
Industry
Facilities Services
Org type
Self-Owned
Headquarters
Muscatine, Iowa
Phelps Uniform Specialists is a family-owned company, proudly serving businesses since 1981 with integrity, reliability, and transparency.
We provide uniforms, facility services, and custom apparel and promotional products that help businesses look professional, stay safe, and operate efficiently. With dependable service across the Midwest and custom products available nationwide, we treat every customer like part of the Phelps Family, delivering personal support and solutions they can count on.
Our commitment to innovation, clear communication, and high standards ensures customers always receive the service they deserve.
Founded
1981
Company size
51-200 employees
Industry
Facilities Services
Org type
Self-Owned
Headquarters
Muscatine, Iowa