Rotational Food Runner

Position:               Food Runner

Department:        Food and
Beverage
 

Primary Responsibilities:
• Ensure all
guests receive a Five Star Experience
• Embody and maintain the Brand DNA in
all aspects of the dining experience
• Proactively approaches and
acknowledges all guests in a friendly, warm and welcoming manner
• Escorts
and offers chair assistance in the arrival and seating of the guest
• Serving
and articulating all courses including a full knowledge of all offerings and
preparation methods
• Assist in the departure of the guest including a
genuine farewell and invite the guest back
• Completing all assigned side
work to the standard operating procedure
• Taking food orders including a
full articulate knowledge of all offerings and preparation methods
• Placing
food orders into the Point of Sale System
• Efficient execution of food
delivery to the guest table and maintenance of the overall guest
experience

Secondary Responsibilities:
• Provides a
selection of bottled water service
• Menu Presentation
• Placing
appropriate silverware
• Firing appropriate course
• Clearing of all
courses
• Validates satisfaction throughout the meal
• Taking dessert
orders including a full articulate knowledge of all offerings and preparation
methods
• Make and serve coffee, tea, espresso, cappuccino, latte
• Assist
in the departure of the guest including a genuine farewell and invite the guest
back
• Assisting the dining team with all aspects of the service
script
• Completing all assigned side work to the standard operating
procedure
• Assisting the dining team with all aspects of the service
script
• Maintain a high level of professionalism on the phone with callers
and others entering the dining room in accordance with Greenbrier
standards
• Maintain a cleanly and organized station
• Effective and
conscientious use of materials and effective and efficient use of time.
• Is
familiar with pertinent ABC laws
• Participate in all meetings as required –
Pre-Shift, training sessions, etc.
• Ensure proper supplies are on hand at
all times in order to effectively service the guest

Because of the fluctuating demands of the
Hotel’s operation, it may be necessary that each employee partner perform a
multitude of different functions; therefore, as an essential part of your job,
you will be expected to help others when the occasion arises, just as other
Employee Partners are expected to help you.  Accordingly, you may be expected to
perform other tasks as needed or directed.

Past Work Experience
Requirements:
• Busboy / Food Runner for at least two years, Four
Star or Five Star dining experience preferred

Educational Requirements:
• High School
Diploma or G.E.D. preferred
• Successfully passed the menu
test
• Successfully passed the practical service test

Communication Skills
Requirements:
• Ability to communicate effectively to ensure all
objectives, criteria, and goals are clearly understood and accomplished to the
desired standard
• Must be enthusiastically proficient in the proper
pronunciation of Food and Beverage offerings and preparations

Technical Requirements:
• Point of Sale
Terminal experience
• To be considered a qualified applicant one must
successfully complete the following:
• Talent plus rating process
• Verbal
and written menu test
• Practical service test

Required Supervision:
• Assistant
Manager / Sous Chef

Other Requirements:
• Energetic with a
strong ability to display enthusiasm, professionalism, passion and
energy
• On-going certification and training will be part of the
requirements

The selected candidate must be able
to uphold the Greenbrier's Vision as well as demonstrate the 12 Greenbrier
values of Safety, Honesty, Excellence, Respect, Empowerment, Pride, Teamwork,
Loyalty, Commitment, Cleanliness, Responsibility and Fairness.

*Requirements are subject to
change