Room Service Server - Hilton - Harrisburg, PA

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Room Service Server for the Hilton in Harrisburg, PA. 

POSITION SUMMARY: 

TO DELIVER AND SERVE FOOD AND/OR BEVERAGE ITEMS IN A FRIENDLY, COURTEOUS AND TIMELY MANNER RESULTING IN GUEST SATISFACTION.
 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.

• 15% - SET UP ROOM SERVICE TRAYS AND TABLES IN ANTICIPATION OF INCOMING ORDERS.
• 30% - RETRIEVE CHECK FROM ORDER TAKER, SET TABLE AND PICK UP ORDER FROM THE KITCHEN OR BAR. WHEN PICKING UP, BE CERTAIN THAT ORDER IS COMPLETE, I.E., ALL FOOD, BEVERAGES, ALCOHOLIC BEVERAGES, AND ALL CONDIMENTS.
• 30% - CARRY TRAYS UP TO 30 LBS. OR PUSH WHEELED CARTS TO DELIVER ROOM SERVICE ORDERS TO GUESTS IN A FRIENDLY AND COURTEOUS MANNER TO ENSURE GUEST SATISFACTION. AFTER SET UP, PRESENT CHECK AND OBTAIN PAYMENT. DELIVERS PAYMENT/SIGNED CHECK TO ORDER TAKER FOR CLOSING.
• 10% - REMOVE TRAYS AND TABLES FROM GUEST FLOORS AND RETURNING THEM TO DESIGNATED LOCATIONS.
• 10% - PREPARE COMPLIMENTARY FRUIT BASKETS AND DELIVER TO GUEST ROOMS.

OTHER DUTIES

• ATTEND MANDATORY MEETINGS.
• SET UP ROOM SERVICE TRAYS AND TABLES.
• DELIVER ROOM SERVICE ORDERS IN A PROFESSIONAL MANNER.
• PERFORM ALL ASSIGNED SIDEWORK SUCH AS REPLENISHING CONDIMENTS AND RESTOCKING SIDESTANDS.
• ABIDE BY ALL STATE, FEDERAL AND CORPORATE LIQUOR REGULATIONS PERTAINING TO SERVING ALCOHOLIC BEVERAGES.
• PERFORM GENERAL CLEANING TASKS TO ADHERE TO HEALTH AND SAFETY STANDARDS.
• KEEP WORK AREA CLEAN AND ORGANIZED.
• COMPLETE OTHER DUTIES AS ASSIGNED BY SUPERVISOR.
• ASSIMILATE INTO THE HILTON FAMILY PRIDE/CARE CULTURE THROUGH UNDERSTANDING, SUPPORTING AND PARTICIPATING IN ALL ELEMENTS OF PRIDE/CARE. DEMONSTRATE WORKING KNOWLEDGE OF THE SERVICE STANDARDS. REGULAR ATTENDANCE IN CONFORMANCE WITH THE STANDARDS, WHICH MAY BE ESTABLISHED BY HILTON FROM TIME TO TIME, IS ESSENTIAL TO THE SUCCESSFUL PERFORMANCE OF THIS POSITION.
• DUE TO THE CYCLICAL NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.
• ALL TEAM MEMBERS MUST MAINTAIN A NEAT, CLEAN AND WELL-GROOMED APPEARANCE (SPECIFIC STANDARDS AVAILABLE).
• THE HOSPITALITY BUSINESS FUNCTIONS SEVEN DAYS A WEEK, TWENTY-FOUR HOURS A DAY. IN ADDITION, THIS IS A HOSPITALITY BUSINESS AND A HOSPITABLE SERVICE ATMOSPHERE MUST BE PROJECTED AT ALL TIMES.

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES: 
 

• MUST HAVE BASIC KNOWLEDGE OF FOOD AND BEVERAGE PREPARATIONS, SERVICE STANDARDS, GUEST RELATIONS AND ETIQUETTE.
• KNOWLEDGE OF THE APPROPRIATE TABLE SETTINGS, SERVICEWARE AND MENU ITEMS.
• ABILITY TO READ, SPEAK AND WRITE THE ENGLISH LANGUAGE IN ORDER TO COMMUNICATE WITH GUESTS.
• ABILITY TO REMEMBER, RECITE AND PROMOTE THE VARIETY OF MENU ITEMS.
• ABILITY TO TRANSPORT UP TO 30 LBS. ON A CONTINUOUS BASIS.
• ABILITY TO OPERATE BEVERAGE AND TOAST EQUIPMENT.

DESIRED SOFTWARE PROFICIENCIES: NONE

SUPERVISORY RESPONSIBILITIES:  NONE
 

EDUCATION / EXPERIENCE: 

• HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.  
• PREVIOUS FOOD SERVICE EXPERIENCE REQUIRED.
• FOOD SERVICE SANITATION CERTIFICATION. ALCOHOL SERVER PERMIT (IF REQUIRED).
• MEET MINIMUM AGE REQUIREMENTS FOR JURISDICTION

 PHYSICAL REQUIREMENTS 

THE INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND ABILITIES:

FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS;
 CONSTANT – 6-8 HOURS

PHYSICAL ACTIVITY FREQUENCY

SITTING                                                              OCCASIONAL

WALKING                                                           CONSTANT

CLIMBING STAIRS                                              OCCASIONAL

CROUCHING/BENDING/STOOPING                  FREQUENT

REACHING                                                          CONSTANT

GRASPING                                                          CONSTANT

PUSHING/PULLING                                            FREQUENT

NEAR VISION                                                      CONSTANT

FAR VISION                                                        CONSTANT

HEARING                                                            FREQUENT

TALKING                                                             FREQUENT

SMELL                                                                FREQUENT

TASTE                                                                 OCCASIONAL

LIFTING/CARRYING (# LBS)                                FREQUENT – UP TO 50 LBS.

TRAVEL                                                               NEVER

Pay: $3.03/hour + tips

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) with company match
• Employee assistance program
• Employee discount
• Flexible schedule
• Referral program