Room Service Server

Room Service Server

Job Description

Room Service Servers are responsible for taking orders over the phone and delivering food and beverages to guest rooms promptly and professionally while maintaining the AAA 4 Diamond brand expectation.

Part-time hours available: weekday afternoon/evenings from 3 pm - 9 pm, some weekend shifts available as well (7 am - 3 pm or 3 pm - 9pm)

Duties and Responsibilities

• Take room service orders over the phone and repeat orders back to guests to ensure accuracy
•  Enter orders into POS system accurately and efficiently
• Deliver food and beverages to guest rooms in a courteous and professional manner
• Ensure all orders are presented to resort standards
• Anticipate guest needs before they ask
• Set up and remove trays, carts, and service items from guest rooms and hallways
• Perform hall sweeps throughout and at the end of each shift
• Promote The Osthoff Resort’s service principle by example—respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner.  Make sure to inform a team leader of any problems.
• Collaborate with kitchen and restaurant team members to ensure seamless service
• Assist in the checklists at the beginning/end of each shift with the team
  • Including polishing, cleaning, prepping
• Be willing to help fill in as needed to ensure guests’ needs are being met
• All other duties as assigned

Qualifications

• Must be at least 16 years old
• Strong customer/ guest service skills
• Ability to take care of the customers’ needs while following company procedures
• Be able to work in a fast-paced environment, with self-motivation
• Must be able to have a positive attitude with the willingness to go above and beyond what is expected
• Possess great time management skills, with the ability to think on the spot
• Must possess a positive attitude as a contributor to a diverse work environment
• Ability to learn quickly and accurately

Why Work at the Osthoff Resort?  

At The Osthoff Resort & Spa, we believe exceptional guest experiences start with an exceptional team. We foster a supportive, welcoming culture where employees are valued, encouraged, and empowered to grow. Team members enjoy competitive pay and a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) with company match, resort-wide discounts, and more. Flexible scheduling and opportunities for advancement make it easy to build a rewarding career while maintaining balance. Here at The Osthoff, you're more than an employee—you’re part of a team that takes pride in creating memorable experiences for our guests.

The Osthoff Resort is an Equal Employment Opportunity Employer. 
 

About Us 

Located in the charming lakeside village of Elkhart Lake, The Osthoff Resort & Spa offers an elevated and inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, the resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Surrounded by natural beauty, rich history, and a vibrant sense of community, our team enjoys a setting that feels both inspiring and welcoming year-round. Whether you're seeking professional growth, meaningful connections, or a better quality of life, The Osthoff offers the chance to be part of a respected hospitality team dedicated to creating memorable experiences in an extraordinary location.