Room Service Representative

Why ThedaCare?   

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. 

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility.  A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness –

• Lifestyle Engagement
  • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support  

• Access & Affordability
  • e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary :

The Room Service Representative takes patient meal orders for the room service program and assists with appropriate meal selections for the patient in accordance with their medically-directed diet order. Enters data into the software program, run reports, and performs other department record keeping functions. Assists with cash handling procedures in the department.

Job Description:

SCHEDULE:

• (1) shift every 2 weeks minimum (able to pick up open shifts)

• Cross trained between the following shifts: 6:30a-11a, 3p-6:45p, 4p-7p

• Every other weekend required

• 2 holidays per year required

KEY ACCOUNTABILITIES:

• Uses excellent customer service skills to order meal choices of the patient or to politely explain when selections need to be modified to fit the prescribed diet order. Takes meal orders via phone or visits patient in room as appropriate.

• Processes tube feeding and nourishments orders, prints labels, and checks for accuracy.

• Communicates with patient and/or nutrition care team regarding feeding issues of the patient including the missed meal report.

• Prepares production records, service factor records, floor stock charges, and other department files.

• Assists in projects as needed to meet the demands of the department.

• Identifies and brings forward any issues regarding the room service software program that impede quality service for our patients. Works with food production teams to ensure meal orders are clear.

• Assists with system applications, quality audits, and training and reference materials for dining services software.

• Cleans, sanitizes, and maintains an organized work area.

• Performs other duties as assigned.

QUALIFICATIONS:

• High school diploma or GED preferred

PHYSICAL DEMANDS:

• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance

• Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT

• Normally works in climate controlled environment

• Frequent standing with movement throughout work area

• Frequent exposure to sharp objects and instruments

• Occasional exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock

• Occasional high noise level in work environment

• Possible exposure to hazardous materials

• Interaction with department members and various catering customers

Scheduled Weekly Hours:

16

Scheduled FTE:

0.4

Location:

ThedaCare Regional Medical Center - Appleton - Appleton,Wisconsin

Overtime Exempt:

No

Worker Shift Details:

Variable