ROOM ATTENDANT-HOTEL HOSPITALITY
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Fine Hospitality Group LLC
Santa Fe, NM, US
Summary
The Room Attendant is responsible for cleaning and sanitizing guest rooms and public areas to meet hotel standards. They also manage laundry, restock supplies, and report any maintenance issues or guest complaints to the supervisor.
Job Description
Requirements:
Carrying or lifting items weighing up to 50 pounds
Pulling and pushing up to 150 pounds
Frequent standing up and moving
Frequently bending, stooping, and kneeling
Willing to work on weekends, and/or holidays.
General Responsibilities:
To clean guest rooms and suites in a timely and thorough manner.
Demonstrate attention to detail exhibit cooperation to work as team.
May assist with other duties as assigned.
Specific Responsibilities:
Clean guest rooms and public area in a timely and thorough manner.
Clean and service assigned rooms according to standards and procedures. This includes making beds,
dusting, vacuuming, cleaning, and sanitizing, removing trash, etc.
Replenish guest rooms and baths with amenities, supplies, linen and terry in accordance to hotel
standards.
Notify supervisor when service is complete.
Report to supervisor for repairs or unsafe condition or deficiencies in the rooms.
May regularly assist with deep cleaning projects.
Ensure all chemicals are labeled.
Be able to work as laundry attendant if required.
Report, turn in, and/or log all lost and found items according to procedures.
Ensure safe working environment when working with cleaning chemicals.
Assist with laundry and restocking carts.
Monitor and control supplies, amenities, and minimize waste within all areas of housekeeping.
Ensure proper appearance of all areas of the hotel.
Required to check in and out with your MOD at the beginning and end of your shift.
Notify supervisor of any guest complaints.
Promote teamwork and quality service through daily communication and coordination with other
departments.
Optimum Attributes:
Communication skills
Customer service skills
Well-groomed and professional appearance
Self-motivated
Good team player
Detail oriented
Performance Standards:
Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and
goals.
Fine Hospitality Group (FHG) is a leading hotel management company based in Brea, California. Established in 2003, hotel owners, developers, and guests discover the exceptional difference in our 25 hotels with more than 2,500 rooms located nationwide.
Our iconic history spans abounding years of innovation, consistency, and success amongst the hospitality industry, positioning Fine Hospitality as a preferred hotel management company of major global brands. It also allows our team to consistently deliver results for real estate investors, ownership groups, publicly trades REITs, privately held companies, and private equity funds today and in the future.
Our objective is to create and manage upscale limited service hotel investments nationwide. With our proven track record of developing high-quality hotel properties that deliver operational excellence and superior customer service.
With extensive knowledge of both branded and non-branded Hotel Management and based on years of direct experience in the hotel operations industry, our team is qualified to help each property gain exposure and achieve the most in guest service and market exposure. We put our years of experience to work for you in hotel management, asset management, acquisition, investment return analysis, asset disposition, sales, branding, technology, renovations, and repositioning.
Founded
2003
Company size
11-50 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Brea, California
Fine Hospitality Group (FHG) is a leading hotel management company based in Brea, California. Established in 2003, hotel owners, developers, and guests discover the exceptional difference in our 25 hotels with more than 2,500 rooms located nationwide.
Our iconic history spans abounding years of innovation, consistency, and success amongst the hospitality industry, positioning Fine Hospitality as a preferred hotel management company of major global brands. It also allows our team to consistently deliver results for real estate investors, ownership groups, publicly trades REITs, privately held companies, and private equity funds today and in the future.
Our objective is to create and manage upscale limited service hotel investments nationwide. With our proven track record of developing high-quality hotel properties that deliver operational excellence and superior customer service.
With extensive knowledge of both branded and non-branded Hotel Management and based on years of direct experience in the hotel operations industry, our team is qualified to help each property gain exposure and achieve the most in guest service and market exposure. We put our years of experience to work for you in hotel management, asset management, acquisition, investment return analysis, asset disposition, sales, branding, technology, renovations, and repositioning.
Founded
2003
Company size
11-50 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Brea, California
