Room Attendant

Description

Title: Room Attendant

Reports to: Rooms Assistant Manager

Position Type: Full-time/Part-time, Non-exempt

Why you'll love it here:

At Los Poblanos, you will discover more than just a job. Join a team that values your contributions, fosters innovation and provides competitive salaries and benefits. Work in one of New Mexico's most inspiring natural and historic settings while taking your career to the next level. Rooted in our mission to preserve this extraordinary property, our core values embrace community, hospitality, empathy, excellence, respect and stewardship—driving an unforgettable guest and employee experience. There are many opportunities to learn, grow and lead with the dynamic teams at our award-winning restaurant, boutique inn, serene spa, stunning event spaces and organic farm. Dive into hand-made artisan products at our production facility and retail locations or go behind the bar at our vibrant tasting rooms in downtown Albuquerque and Santa Fe.

Job Summary:

Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing. Ensure all rooms are cared for and inspected according to standards.

Duties & Responsibilities:

• Act as an ambassador and representative for the property, the Village of Los Ranchos, and Albuquerque
• Welcome and acknowledge all guests according to company standards, and anticipate and address guests’ service needs
• Clean bathrooms, bedrooms, living rooms, and public spaces. Attention to detail is essential
• Adhere to cleaning procedures and instructions for the use of biodegradable, all-natural cleaning products
• Strip beds and make beds, changing bed linens, which may require lifting bedding weighing a maximum of 50 lbs.
• Replenish amenities, linens, and supplies in guest rooms
• Sign for room keys, restock cart, and carry linen baskets to assigned rooms
• Notify management and/or maintenance of malfunctioning equipment, supplies needed or damage to floor covering, upholstery, etc. 
• Attend all departmental meetings in person in order to enhance communication and gain knowledge of products, service and facility
• Respond to customer inquiries and comments by providing timely and knowledgeable information
• Follow all safety guidelines to ensure the safety and protection of yourself, your employees, and guests
• Assist with other housekeeping duties as requested by management

Essential Job Functions:

• Greet customers, patrons, or visitors
• Operate communications equipment or systems
• Carry linens, towels, toilet items, and cleaning supplies using wheeled carts
• Clean facilities or sites and replenish supplies
• Clean furniture or fixtures
• Clean equipment or supplies
• Clean building walls or flooring
• Move furniture
• Dispose of trash or waste materials
• Store items
• Report maintenance or equipment problems to appropriate personnel
• Monitor building premises to ensure occupant or visitor safety
• Provide information to coworkers
• Inventory materials or equipment

Requirements

• High School Diploma or Equivalent
• Previous hotel housekeeping experience
• Friendly, goal-oriented and outgoing with great people skills
• Excellent oral communication skills and positive interpersonal skills required
• Appearance must be clean and professional with a cheerful and courteous demeanor at all times
• Able to work cohesively with co-workers as part of a team
• Must be able sit, stand, bend, squat, reach and walk 8 to 10 hours a day
• Able to grasp, lift, carry. Must be able to lift up to 50 lbs. in short intervals throughout the day
• Must be willing and have the ability to work a varied schedule to include evenings, weekends, and holidays

Preferred:

• Ability to speak Spanish is a plus
• Interest in sustainability, food and New Mexico culture
• Interest in organic farming, agriculture, art and architecture is a plus

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.