Room Attendant
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JOHNSON HOSPITALITY GROUP
Napa, CA, US
Summary
Responsible for cleaning and preparing guestrooms to meet hotel standards, including making beds, vacuuming, and restocking supplies. Ensures guest satisfaction by handling requests, maintaining safety protocols, and reporting any maintenance or security issues.
Job Description
Job Details: Job Location: SpringHill Suites Napa Valley - NAPA, CA, Salary Range: $20.00 - $20.00Hourly, SUMMARY:
Responsible for the cleaning and preparation of guestrooms for the guests while maintaining hotel standards and consistency.
ESSENTIAL FUNCTIONS:
Clean assigned guestrooms according to hotel standards. This includes but is not limited to making beds, cleaning bathrooms, vacuuming carpet, and dusting furniture
Place and restock useable items in the suite including paper items, soap, towels, and any other items designated by hotel standards
Clean immediate exterior entry areas and windows, according to hotel standards
Operate housekeeping equipment in a correct and safe manner
Maintain and restock housekeeping cart each day
Assist in monthly housekeeping inventory
Responsible for knowing all hotel emergency procedures
Follow all hotel safety guidelines and requirements
Responsible for following all hotel quality assurance standards for department
Responsible for the proper administration of key control for issued keys
Responsible for the proper administration of keys left by guests in suite
Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)
Always have a friendly and welcoming demeanor when interacting with our guests
Report immediately to a supervisor or manager any out of the ordinary situation in the guestrooms including unreported pets, parties in the suite, unusually dirty suites, a vacant suite when the room is thought to be occupied, or an occupied suite when the room is thought to be vacant
Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner
Accommodate guest special requests courteously
Answer guest questions regarding the hotel and local area facilities and services
Carry out any reasonable request by management that I am capable of performing
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds.
Qualifications:
Johnson Hospitality was founded by Ron and Randy Johnson in 1999. Leveraging Ron’s 14-year career with Marriott and decades of executive and management experience, they obtained a Courtyard franchise and successfully developed and built the Courtyard Palo Alto-Los Altos, a hotel they still own and manage to this day. Today, Johnson Hospitality has interests in nine Marriott hotel properties throughout the Northern California area with Courtyard, SpringHill Suites, Residence Inn, and Fairfield Inn & Suites brands.
We recognize that the dynamics of each hotel project and the motivations of each hotel owner are unique. We offer a level of focus and engagement that is unsurpassed, allowing us to identify and adapt to opportunities and market forces faster and more efficiently than our competition. Our culture of service extends not only to our guests and hotel associates but to our owners, investors, and lenders as well. Building relationships up and down the ladder is a cornerstone of our success.
Johnson Hospitality is actively seeking to expand our portfolio of hotels and hotel brands throughout the western region of the United States. We provide management services, equity investment, and hotel development services. We take great pride in our track record of superior RevPAR index performance, profit maximization, and asset appreciation.
Founded
1999
Company size
201-500 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Alamo, California
Johnson Hospitality was founded by Ron and Randy Johnson in 1999. Leveraging Ron’s 14-year career with Marriott and decades of executive and management experience, they obtained a Courtyard franchise and successfully developed and built the Courtyard Palo Alto-Los Altos, a hotel they still own and manage to this day. Today, Johnson Hospitality has interests in nine Marriott hotel properties throughout the Northern California area with Courtyard, SpringHill Suites, Residence Inn, and Fairfield Inn & Suites brands.
We recognize that the dynamics of each hotel project and the motivations of each hotel owner are unique. We offer a level of focus and engagement that is unsurpassed, allowing us to identify and adapt to opportunities and market forces faster and more efficiently than our competition. Our culture of service extends not only to our guests and hotel associates but to our owners, investors, and lenders as well. Building relationships up and down the ladder is a cornerstone of our success.
Johnson Hospitality is actively seeking to expand our portfolio of hotels and hotel brands throughout the western region of the United States. We provide management services, equity investment, and hotel development services. We take great pride in our track record of superior RevPAR index performance, profit maximization, and asset appreciation.
Founded
1999
Company size
201-500 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Alamo, California
