Room Attendant

Position Summary

A Room Attendant displays exceptional organization and cleaning skills while caring for a wide variety of guests daily Room Attendants play a very important role in the overall success of The Lakeview Management Company--Duluth (LMC-D). Room Attendants are responsible for ensuring that LMC-D guests feel welcomed and cared for by expertly preparing their guest rooms for arrival and continuing to attend to all other needs of the property —all while maintaining an energetic, professional, and welcoming demeanor. LMC-D demands the highest quality of guest service as Room Attendants are often meeting guests throughout the property. 

Essential Job Functions

• Clean and prepare guest rooms to LMC-D standards: make beds, change linens, replace towels, dust, vacuum, mop floors, clean mirrors and glass, wipe down furniture and fixtures, clean appliances, and empty trash.
• Sanitize and restock bathroom amenities and supplies (soap, shampoo, conditioner, lotion, toilet paper, tissues, cups, etc.).
• Check rooms after cleaning to ensure all cleanliness standards and safety checks are met; report maintenance issues (lighting, plumbing, HVAC, furniture damage, etc.) immediately through the property's reporting system.
• Follow room assignment schedule and complete departure and stayover services within established productivity and time targets while maintaining quality and attention to detail.
• Respond to guest requests and service orders promptly and courteously (additional towels, pillows, amenity replacements, etc.), escalating special requests to housekeeping supervisor or manager when needed.
• Maintain accurate inventory of cleaning supplies, linens, and guestroom amenities; restock cart and storage areas and notify supervisor of low or damaged stocks of amenities, linens and cleaning supplies.
• Adhere to established safety, sanitation, and infection-control procedures, including proper handling and laundering of soiled linens and use of approved cleaning chemicals and personal protective equipment.
• Coordinate with floor supervisor or manager to prioritize check-ins, VIP rooms, late check-outs, and special room preparations.
• Ensure lost-and-found items are logged, secured, and turned in according to hotel policy; report any suspicious items or incidents to floor supervisor or manager.
• Keep housekeeping carts, closets, and storage areas clean, organized, and locked when unattended.
• Attend mandatory pre-shift briefings and training; follow resort policies, standards, and confidentiality requirements.
• Assist with cleaning of public areas and The Foundry as requested
• Perform laundry services as requested
• All other duties as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties may be included, as assigned by management.

Qualifications

• Previous experience providing cleaning or janitorial services. Experience within a hospitality role is a plus.
• The physical ability to carry out all job duties efficiently.
• The ability to read room charts and understand the different room numbers and room types at The Lakeview Guesthouse; safety materials and labels, operating manuals.
• A caring, positive attitude with a genuine interest in ensuring our guests have memorable experiences.
• A team-oriented attitude and a detail-focused mind.
• A flexible schedule to accommodate our weekend and holiday availability.
• High School Diploma or GED; or six months related experience/training. Experience within a hospitality role is a plus.

Working Conditions

This position operates in a professional hotel environment. The role uses standard housekeeping supplies such as cleaning products and tools, vacuums, mops, floor cleaning machines and supply carts. This position requires weekend and holiday work.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the team member is regularly required to talk or hear. This position is very active and is frequently required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms, occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. This position is required to regularly move large laundry and supply carts. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This description is not a contract. Lakeview Management Company – Duluth (LMC-D) is an at-will employer and reserves the right to modify this job description at any time without notice.