Roll-Out Technician

Title: Roll-Out Technician

Duration: 6 Months

Location: Urbandale, IA

JOB DESCRIPTION

The Roll‑Out Technician is
a lifecycle and deployment execution role responsible for delivering
standardized endpoint replacements, new hardware deployments, and project‑based
builds across the organization. This role is foundational to Desktop Support
and directly enables refresh velocity, operational readiness, and support
stability.

The
focus of this role is accuracy, consistency, and throughput at scale, not deep
troubleshooting or improvisational support. Roll‑Out Technicians
operate within clearly defined standards and are expected to escalate early
when work falls outside documented scope.

Strong
Roll‑Out Technicians form the pipeline for future Level
1 support staff by building discipline, execution maturity, and environmental
awareness.

Primary Responsibilities

Endpoint Lifecycle Execution

• Perform large‑scale PC lifecycle
  replacements
• Execute device swaps with
  minimal business disruption
• Ensure assets are correctly
  tracked, tagged, and assigned
• Remove and retire
  decommissioned equipment properly

New Hardware Setup & Deployment

• Build and configure desktops,
  laptops, docks, monitors, and peripherals
• Execute imaging and
  configuration using approved job aids and tooling
• Validate hardware and
  configuration before user handoff

Project‑Based
Deployment Work

• Support scheduled deployment
  efforts such as:
• PC refresh programs
• Intern onboarding
• New corporate or operational
  initiatives
• Office expansions or moves
• Work as part of a coordinated
  deployment team with defined timelines

Standard Break‑Fix (Limited Scope)

• Perform basic, documented
  hardware replacement during deployment
• Identify failures that
  require escalation rather than deeper troubleshooting
• Avoid undocumented or non‑standard fixes

Documentation & Escalation

• Maintain accurate ticket and
  asset records
• Escalate imaging, hardware,
  or standards issues early and with context
• Flag recurring issues or
  process gaps encountered during rollout work

Hiring Criteria (What We Select For)

Roll‑Out
Technicians are hired for execution reliability, not certification depth.

Requirements

Requirements

• Proven ability to follow
  structured technical procedures precisely
• Comfort performing
  repetitive, hands‑on
  technical work at volume
• Strong mechanical aptitude
  and ability to work with physical hardware
• Demonstrated reliability in
  project‑based or deadline‑driven environments
• Ability to work independently
  within defined scope once trained
• Professional communication
  during device handoff and deployment

Explicit Non‑Requirements

• Industry certifications
  (e.g., CompTIA A+)
• Advanced OS, network, or
  application troubleshooting experience
• Prior Tier 2 or escalation
  responsibilities
• Advanced troubleshooting
  skills are intentionally developed after lifecycle mastery at Level 1 and
  Level 2.