ROI Service Administrator
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MRO Corporation
Las Vegas, NV, US
Summary
The ROI Service Administrator manages inbound inquiries regarding medical record release requests while providing status updates and issue resolution. They maintain positive relationships with clients and requesters while ensuring compliance with HIPAA and HITECH regulations.
Job Description
Overview
The ROI Service Admin is responsible for fielding inbound inquiries regarding release of information (ROI) requests for medical records while maintaining consistent excellent customer service standards. The ROI Service Admin provides issue resolution, status updates concerning requests for medical records, and posts corrective actions in the corporate database to facilitate timely release of information processing. The ROI Service Admin will work within ROI Online and various Electronic Medical Systems.
- This is a remote setting with hours located in the Mountain/Pacific Time Zones.
Responsibilities
Qualifications
- High School Diploma or equivalent required.
- College courses beneficial but not required.
- Experience with MRO daily processes and model. 6 months’ experience preferred.
- Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen.
- Computer knowledge. Accurate data entry skills and attention to detail.
- Prior customer service experience strongly preferred.
- Strong problem-solving skills.
- Exceptional interpersonal skills and capacity to build effective relationships with co-workers and requesters.
- Ability to work effectively and independently in high volume production environments.
- Demonstrated proficiency in verbal communication.
*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.
MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.
Total CompensationBase pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.
Salary RangeIt is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.
Applicant Privacy Notice
INDMP
Pay Range
USD $16.00 - USD $22.00 /Yr.
MRO is The Single Source for Smarter Data™—driving a new era of clinical data intelligence where data is connected, structured, and transformed into actionable insights. The result: confident decisions, operational precision, accelerated research, and most importantly, better patient care.
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Norristown, PA
MRO is The Single Source for Smarter Data™—driving a new era of clinical data intelligence where data is connected, structured, and transformed into actionable insights. The result: confident decisions, operational precision, accelerated research, and most importantly, better patient care.
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Norristown, PA
