Robbins Front Desk
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YOUNG MENS CHRISTIAN ASSOCIATION OF THE CHESAPEAKE INC
Cambridge, MD, US
Summary
Provide excellent service to members and guests while promoting YMCA memberships and programs. Maintain the organization of the lobby area and resolve member concerns to ensure retention.
Job Description
Job Details: Job Location: Robbins Family YMCA - Cambridge, MD, Position Type: Part Time, Salary Range: $15.00 - $15.00Hourly, Job Shift: Day, Job Category: Membership Services, POSITION SUMMARY:
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.
ESSENTIAL FUNCTIONS:
Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
Signs members and participants up for various programs and events.
Builds relationships with members; helps members connect with one another and the YMCA.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Applies all YMCA policies dealing with member services.
Qualifications: QUALIFICATIONS:
Certifications required within 30 days of hire: CPR/AED, and First Aid.
Excellent interpersonal and problem solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Previous customer service, sales or related experience.
Basic knowledge of computers.
The Y is one of the nation’s leading nonprofits and the largest Human Service organization on the Eastern Shore; strengthening communities through youth development, healthy living and social responsibility.
Across the Shore, Ys engage 50,000 members and their families, regardless of age, income or background, to nurture the potential of children and teens, improve the Shore’s health and wellbeing, and provide opportunities to give back and support neighbors. The YMCA of the Chesapeake operates facilities in Caroline, Cecil, Kent, Dorchester, Talbot, Queen Anne’s, Wicomico and Worcester Counties in Maryland and on Chincoteague Island in Virginia. Last year, the YMCA of the Chesapeake provided over $2,000,000 in assistance to over 16,000 community members, turning no one away due to inability to pay. Additionally, the Y spent $200,000 on outreach efforts and programming in the communities it serves.
Company size
201-500 employees
Industry
Non-Profit Organizations and NGOs
Org type
Nonprofit
Headquarters
Easton, Maryland
The Y is one of the nation’s leading nonprofits and the largest Human Service organization on the Eastern Shore; strengthening communities through youth development, healthy living and social responsibility.
Across the Shore, Ys engage 50,000 members and their families, regardless of age, income or background, to nurture the potential of children and teens, improve the Shore’s health and wellbeing, and provide opportunities to give back and support neighbors. The YMCA of the Chesapeake operates facilities in Caroline, Cecil, Kent, Dorchester, Talbot, Queen Anne’s, Wicomico and Worcester Counties in Maryland and on Chincoteague Island in Virginia. Last year, the YMCA of the Chesapeake provided over $2,000,000 in assistance to over 16,000 community members, turning no one away due to inability to pay. Additionally, the Y spent $200,000 on outreach efforts and programming in the communities it serves.
Company size
201-500 employees
Industry
Non-Profit Organizations and NGOs
Org type
Nonprofit
Headquarters
Easton, Maryland
