Rides Tram/Train Driver (Seasonal)

Summary:

The Tram/Train Driver is responsible for safely operating the tram and train, transporting passengers along a set route by stopping at designated stations to pick up and drop off passengers, and ensuring passenger safety through operation and announcements. The job demands a high level of technical expertise, attention to detail, excellent problem-solving skills, and strong communication skills.

Essential Job Functions:

• Operate tram and train according to safety protocols.
• Conducting pre-opening and closing tasks such as safety walks and inspections.
• Monitor and inspect tram and train for safety.
• Administering consistent admission policies and ride safety standards.
• Communicating ride safety instructions clearly and consistently.
• Load and unload passengers in a safe and timely manner.
• Maintaining order and providing clear direction during emergency situations.
• Provide customer service to guests, including answering questions and providing assistance.
• Enforce all safety regulations and stay current with safety rules and procedures.
• Maintaining cleanliness and organization of the work area. 

Minimum Education and Experience:

• High School Diploma or equivalent.
• Previous customer service experience.
• General knowledge of safety procedures.

Preferred Education and Experience:

• Prior experience in a similar role.

Skills/Behavior:

• Strong interpersonal and communication skills with a focus on guest satisfaction.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Flexibility to work evenings, weekends, and holidays as needed.
• Positive attitude and willingness to learn and adapt in a team-oriented environment.

Competencies:

• Safety Knowledge.
• Attention to Detail.
• Stress Management/Composure.
• Flexibility.
• Teamwork Orientation.
• Problem solving.

Supervisory Responsibility: None.

Reporting Structure: Reports to the Rides Manager.

Position Type/Expected Hours of Work:

Seasonal positions are defined as temporary work to meet an organization’s temporary needs during certain times of the year and can last up to 6 months. This position can be scheduled to work approximately up to 40 hours per week. Scheduling is at the discretion of the manager. This position is considered non-exempt under the federal and state wage and hour laws.  

This position is considered non-exempt under the federal and state wage and hour laws. Position regularly requires flexible hours including weekdays, holidays, and weekends to provide coverage during Zoo hours of operation. Evenings required per Zoo events.

Work Environment: While performing the duties of this job, the employee primarily works outdoors on Zoo grounds. The work environment is fast-paced and may involve exposure to warmer or colder temperatures. Employees should be prepared to work in a busy, moderately loud, and dynamic setting.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to drive, sit and/or stand for long periods of time. The employee is constantly required to use hands and fingers to feel, handle or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch, crawl and walk. The employee must occasionally lift and/or move up to 50 pounds. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other duties: Please note that this job description is not exhaustive and additional duties may be assigned, or existing duties may be modified, at any time to meet the needs of the organization.

Other Requirements:

• 21 years or older.
• Clear background check.
• Clear drug screening. 
• Valid driver's license.
• Clear MVR screening.
• Proof of current automobile insurance.

Benefits & Perks

The Memphis Zoo has a comprehensive benefits and employee perks package. Please see our Memphis Zoo Careers page for details.  

EEOC and Inclusion Statement: 

The Memphis Zoo believes that human diversity is as important as the biodiversity we seek to conserve. World-class zoos are comprised of world-class team members representing a variety of backgrounds, perspectives, and skills. We value a diverse workplace and strongly encourage people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and veterans to apply. 

The Memphis Zoo is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. If you need to request any accommodations for the interview or hiring process, please let the Human Resources team (HR) know. HR can be contacted at [email protected]. 

The Memphis Zoo participates in E-Verify and is an EEO/ADA/Veteran employer.

All offers of employment are contingent upon the successful completion of pre-employment screening. Memphis Zoo is a drug-free workplace.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

How to Apply: 

Applications should be submitted via the Memphis Zoo Careers page. Please note that any other application submissions will not be considered. www.memphiszoo.org/careers.