Ride Attendant

Purpose
The Ride Attendant is responsible for operating assigned ride in a safe manner, in accordance with all policies and procedures. This position requires close contact with the public, the ability to work well with co-workers, and assists Santa’s guests in a safe, courteous and efficient manner.  

Functions and Responsibilities

• Operates ride in a safe manner, while following all policies and procedures
• Attends morning meeting daily
• Ensures safety of all employees and guests
• Greets guests courteously
• Announce ride operation instructions to all guests on ride in a clear, loud, friendly manner
• Maintain a positive attitude, is a positive role model 
• Arrive at work on time, in “good show,” and keeps neat and clean throughout the day.
• Other duties as assigned.

Knowledge and Skills

1. Must be attentive and focused to ensure guest safety 
2. Knowledge of ride safety rules and height restrictions.
3. Have ability to learn digital operating systems on company iPads.
4. Must possess a courteous and friendly rapport with guests and co-workers.
5. Have interpersonal/communication skills orally and in written language.

Extent of Public Contact
The Ride Attendant will interact with guests, assist with inquiries, and help ensure a pleasant visit for all.

Physical Demands
Position requires frequent reaching, stretching, stooping and climbing up and down stairs. Much of the workday consists of standing and walking.   Many of our rides either have a spinning feature or you are exposed to heights so the ideal candidate must be able to operate a ride in that environment. Often this person will be required to lift boxes weighing up to 20 pounds and occasionally may be required to lift up to 50 pounds.
Must have the following physical capabilities to ensure guest safety on any given ride:

• Quick Response Time: Reacts swiftly in the event of an emergency or to help guests onto and off rides. 
• Manual Labor: Operates control panels, secures ride restraints, and assists with safety checks. 
• Physical Stamina: Stands for long periods, walks, and sometimes lifts or moves objects.

Working Conditions and Environment
Daytime and Christmastime position which may include weekends and holidays.   Position is mostly outdoors. 

Ride Attendants may work in any of the following extreme weather situations:

• Summer – Hot and Humid Conditions:
  1. Attendants will work in hot and sunny weather, often with high humidity, especially in summer months
• Rain and Stormy Weather
  1. Attendants may have to work in light rain or deal with temporary ride closures due to more severe weather like thunderstorms or heavy rain.
• Windy Conditions
  1. In areas with frequent winds, attendants may need to monitor weather conditions to ensure safe operation of rides, as some attractions could be closed or restricted during high winds.
• Winter – Cold Conditions
  1. Attendants may be required to work in low temperatures, possibly with snow or ice.
  2. Will need to dress warmly, including wearing layers, gloves, hats, and appropriate outerwear.
  3. Depending on the location, there may be wind chill factors or occasional snow, which could impact visibility and comfort.

Job Requirements

• Must be 16 years of age or older
• Must be able to exhibit all physical demands listed in this job description at any given time during shift
• Must be flexible throughout season, with weekend availability

9:15am - 5:15pm - Full Shift
11:45am - 4:30pm - Lunch Replacement Shift