Review Administrative Specialist

HOW YOU’LL MAKE A DIFFERENCE:

The position is responsible for prepping the file for the reviewer as well as follow up to ensure timely delivery to our clients. Logs applicable information into the tracking system and updates clients. Professional communication and problem-solving skills are imperative. The position is equally responsible for handling reviewer issues and escalated service requests from team leads and managers. 

IN THIS ROLE, YOU’LL GET TO:

• Ensure the correct Appraisal Report and Appraiser Invoice is uploaded into the platform.
• Work closely with the Review Coordinator, Team Lead, and/or Manager on pertinent issues
• Promptly update the client when an update is received from the reviewer 
• Promptly update the reviewer when an update is received from the appraiser
• Run Compare Docs when revised appraisal is received, upload to the order and advise the reviewer
• Manage daily review workload for team to ensure reports are on track to be delivered to the client by the due date. Send follow up messages, make phone calls as necessary.
• Deliver courteous and professional customer service with the goal of exceeding customer expectations
• Respond to or appropriately escalate system messages and/or issues from Administrators, Clients, Reviewers, and Appraisers
• Additional responsibilities include answering phone calls, retrieving voicemails, responding to emails, and utilizing Microsoft Teams for instant messaging
• Special Projects as assigned by Team Lead and/or Manager
• Attend/participate in weekly L10 meeting

THIS OPPORTUNITY IS FOR YOU IF YOU HAVE/ARE:

• 1 + years of experience in the banking or real-estate appraisal industry
• Attention to detail, strong written and verbal communication skills, and efficiency in responding to written messages through a computer system.
• Technological literacy and mastery of navigating web browsers and basic office software such as Outlook, Excel, and Word.
• Some technological knowledge of AI, Copilot and Claude AI.
• Comfortable working remotely with continuous focus on self- and company-improvement.

WHAT WE OFFER: 3 weeks of PTO, 13 company paid holidays, paid parental leave, and a flexible work environment. Medical, Dental, Vision, and 401K plans begin the first of the month after 30 days of employment.

OUR PURPOSE is to provide opportunities that help people thrive using their God-given abilities.

OUR CORE VALUES:

• Be a Self-Starter. Continuously seek ways to improve yourself and the business, take responsibility, and act with urgency to solve problems.
• Be a Team Player. Prioritize team success over individual achievements, support your colleagues, and contribute to creating high-performing teams.
• Be a Patriot. Focus on the greater good of the organization, be honest about what’s working, and passionately work towards making the company better.
• Do it Right. Uphold high standards and integrity, even when no one is watching, and always aim to do the right thing.
• Be Humble. Lead by serving others, value diverse perspectives, and remain open to new ideas and feedback.

WHAT WE DO:

As the largest commercial real estate services marketplace in the nation, MountainSeed MarketPlace offers a comprehensive range of appraisal management, review services, and more. MountainSeed Analytics platform provides real-time, accurate real estate data insights, helping clients make informed decisions in markets across the U.S. MountainSeed’s Capital Markets Solutions including Loan Sale Advisory and Sale Leaseback Programs assist in enhancing an institution’s financial health.

MountainSeed is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.