Revenue Operations Manager

About Invoca:

Invoca is the revenue execution and platform leader that helps marketing, commerce, and contact center teams turn every conversation into revenue. Through its AI agents, Invoca engages, qualifies, and converts customers across SMS and voice, orchestrating seamless buyer journeys and measurable, profitable growth. With over 300 employees, 2,000+ customers, and $100M in revenue, the company continues to lead the category it created. Invoca's AI vision centers on using trustworthy, first-party data to deliver intelligent, authentic, and empathetic AI — connecting digital and human experiences to build lasting customer relationships. Invoca has raised $184M from leading investors, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. 

About the Team:

Our Revenue Operations, Strategy and Enablement organization is designed as a unified, end-to-end revenue engine — aligning Strategy, Operations, Systems, and Enablement across the full customer lifecycle. We have eliminated traditional Sales, Marketing, and Customer Success Ops silos and replaced them with clear ownership across planning, execution, and infrastructure, within our GTM operating model.

The Revenue Operations pillar owns how our revenue engine operates day-to-day. We are the team that translates business needs into operational solutions — defining the processes, workflows, and lifecycle structures that power scalable, efficient GTM execution across Marketing, Sales, and Customer Success.

About the Role:

Invoca is looking for a Revenue Operations Manager to own the core, day-to-day operations that keep our pre-sale organization running smoothly and scaling effectively. This role sits at the center of how Sales, Revenue Systems, and our AI team work together — you'll be the person who understands how leads flow, how pipeline moves, how data connects across our GTM stack, and where the friction is.

You'll partner closely with Sales leadership to support forecasting, pipeline hygiene, reporting, and process governance, while working hand-in-hand with Revenue Systems to maintain and evolve the tools and data infrastructure that power our funnel. You'll also collaborate with our AI team to identify where automation and AI-driven workflows can remove manual work and improve seller productivity. This is a hands-on role for someone who is comfortable owning the operational fundamentals while also designing and building scalable processes that support Invoca's growth.

This role reports to the Sr. Director of  Revenue Operations and Enablement, and partners closely across Sales, Marketing, GTM Systems and Customer Success.

You Will:

• Own core, day-to-day Revenue Operations functions across the pre-sale funnel, including pipeline management, forecasting support, reporting, data hygiene, and process governance.

• Partner closely with Sales leadership to support forecast cadences, pipeline reviews, and territory and quota operations, surfacing insights that help leaders make faster, better-informed decisions.

• Design and build scalable processes across the pre-sale organization — from lead routing and account assignment to opportunity stage management and hand-off workflows — that improve seller productivity and support the business as it grows.

• Partner with the Revenue Systems team to maintain, troubleshoot, and evolve the Salesforce ecosystem and adjacent GTM tools, ensuring data integrity and system reliability across the funnel.

• Collaborate with Invoca's AI team to identify, scope, and implement AI-driven automation and workflows that reduce manual effort, improve data quality, and increase seller efficiency.

• Partner with Enablement to build and maintain high-quality enablement resources and playbooks, including deal strategy frameworks and account planning tools, that help sellers execute consistently.

• Identify recurring operational friction and inefficiencies, using data and field feedback to diagnose root causes and drive process, policy, or system improvements.

• Build and maintain reporting and dashboards that give Sales leaders and sellers clear visibility into pipeline health, funnel conversion, and key operational metrics.

• Lead cross-functional projects end-to-end — from problem definition through implementation and measurement of impact — in partnership with Sales, Marketing, Systems, and AI teams.

• Serve as a trusted operational partner to sellers and Sales leadership, balancing responsive day-to-day support with a long-term view of how the operating model should evolve.

You Have:

• 5+ years of experience in Revenue Operations, Sales Operations, GTM Operations, or a related function, within a B2B SaaS environment.

• Hands-on experience owning day-to-day RevOps processes — pipeline management, forecasting support, lead routing, territory or account operations, and reporting.

• A track record of designing and implementing scalable processes that hold up as an organization grows, not just point-in-time fixes.

• Strong Salesforce proficiency and comfort working with GTM systems and data; experience partnering with a Revenue Systems or Business Systems team is a plus.

• Hands-on experience with our core GTM tech stack: Salesforce, Salesloft, ZoomInfo, Gong, and Gumloop (or comparable AI workflow automation tools).

• Hands-on AI fluency — able to independently build, test, and deploy AI-powered workflows and automations, not just evaluate or direct others to do so; brings both a strategic point of view on where AI applies and the technical capability to prove it out themselves.

• Strong analytical skills and sound business judgment — you can turn data and field feedback into clear, actionable recommendations.

• Excellent cross-functional communication and influence skills, with the ability to build trust with sellers, Sales leadership, and technical partners alike.

• A hands-on, detail-oriented operating style, with the ability to move fluidly between the day-to-day and larger strategic initiatives.

• Bachelor's degree in Business Administration, Economics, or a related field, or equivalent practical experience.

📍 Location: This is a remote-first role. We are currently hiring in the following locations:

United States: Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area · Seattle Metro

Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required.

Compensation, Benefits & Perks:

At Invoca, we believe great work starts with taking care of our people. That's why we offer competitive compensation and benefits designed to support your health, your family, your growth, and your life outside of work. For teammates in the U.S., health benefits begin on your first day of employment.

Compensation

• Base Salary: $100,000–$131,000*

• Variable Compensation: Bonus and/or commission eligibility, where applicable.

• Equity: All employees are invited to share in Invoca's success through our stock option program.

*Actual compensation will depend on factors including experience, skills, and location.

Benefits & Perks:

Health & Wellbeing

• Day-One Health Benefits – Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates.

• Mental Wellbeing – Access to mental wellbeing support and an Employee Assistance Program (EAP).

• Wellness Subsidy – Reimbursement that can be applied toward gym memberships, fitness classes, and more.

Time Away

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy gives you the flexibility to recharge and take time away when you need it.

• Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter break, giving you time to rest, recharge, and spend time with friends and family.

• Paid Family Leave – Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.*

• Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and medical needs.*

Growth & Career

• Enterprise-Grade AI Tools – Access to industry-leading enterprise AI tools, including leading LLMs and agentic AI workflow solutions to help you maximize productivity and work more effectively.

• Professional Development – Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other professional development opportunities.

Financial Benefits

• 401(k) – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.*

Recognition & Community

• Recognition Programs – We celebrate great work through company-wide and team recognition programs, including President's Club and quarterly and departmental awards recognizing innovation, execution, and customer impact.

• InVacation (Sabbatical) – As a thank-you to our long-term team members, we offer a sabbatical after seven years of service.

*Some benefits may vary for teammates outside the U.S. based on local laws, regulations, and country-specific offerings.