Revenue Cycle Lead | Synergy Shared Services

Synergy Shared Services is a newly formed company in the Pennant family. The hub is in Nashville, TN. ​Synergy’s focus is to build strong relationships with operations by being a trusted partner in delivering high-performance results across a range of essential office workflow functions.

Our goals include each home health and hospice operation feeling like the people that work at the Synergy hub are their people – that they are a teammate who is passionate about the results of the operations they are partnered with.

Revenue Cycle Lead – Home Health and Hospice

We are seeking a results-driven and experienced Revenue Cycle Lead to lead and optimize our Home Health and Hospice financial operations. This pivotal role is responsible for the day-to-day leadership and strategic direction of five core revenue cycle teams: Intake, Insurance Authorization,

Medical Records, Billing, and Collections.

The Role

As Revenue Cycle Lead, you will be the operational backbone of our financial workflow, ensuring that each team functions cohesively and efficiently. You’ll be instrumental in driving performance, improving processes, and ensuring compliance across the entire revenue cycle continuum.

Key Responsibilities

• Team Leadership: Directly lead and mentor the Intake, Insurance Authorization, Medical Records, Billing, and Collections teams. Foster a culture of accountability, collaboration, and continuous improvement.

• Process Optimization: Identify and implement strategies to streamline workflows, reduce claim denials, and accelerate cash collections.

• Performance Leadership: Establish and monitor KPIs across all revenue cycle functions. Use data analytics to drive informed decisions and improve financial outcomes.

• Regulatory Compliance: Ensure all processes align with federal, state, and payer-specific regulations, including Medicare and Medicaid guidelines.

• Cross-Functional Collaboration: Work closely with clinical, finance, and IT departments to align operational goals and support exceptional patient care.

• Revenue Integrity: Oversee timely and accurate billing, collections, and write-off processes. Ensure proper documentation and reporting of bad debt in accordance with company policy.

Qualifications

• Experience: Minimum of 5 years in revenue cycle management, with at least 2 years in a supervisory or managerial role within home health and/or hospice settings.

• Knowledge: Understanding of the full revenue cycle, including intake, authorization, documentation, with deep knowledge of billing, and collections.

• Technical Expertise: Proficiency in EMR and RCM platforms used in post-acute care. Experience with Homecare Homebase (HCHB) and Waystar is highly preferred.

• Skills: Strong leadership, communication, and analytical skills. Proven ability to lead teams, manage change, and drive performance.

• Education: Bachelor’s degree in Healthcare Administration, Business, or related field preferred. Master’s degree or certifications such as CHFP or CPAM are a plus.

If you're a proactive leader with a passion for operational excellence and patient-centered care, we’d love to hear from you!

The employer for this position is stated in the job posting.  The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.  Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.  More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.