Revenue Cycle Coordinator (PB Commercial Insurance and HB Psychiatry) - Physician Hospital Accounts Receivable Management (PHARM) - Patient Financial Services (PFS)

University of Iowa Health Care’s department of Patient Financial Services is seeking a Revenue Cycle Coordinator for the Physician Hospital Accounts Receivable Management (PHARM) division for a lead or supervisory position that may have 4-6 direct reports that will serve as a resource for complex billing issues. This position has oversight for Revenue Cycle Coordinator Physician Billing (PB) Commercial Insurance and Hospital Billing (HB) Psychiatry as part of the financial and insurance related team in the healthcare financial services industry. The Revenue Cycle Coordinator provides a retrospective analysis of all claims/billing activities as it relates to PFS (Patient Financial Services) functions; including but not limited to registration, coding, billing, payment posting, credits, self-pay billing, denials and in-depth contractual compliance analysis.

This position is eligible to participate in remote work within the state of Iowa and applicants who wish to work remotely will be considered. Training will be held either ONSITE or via ZOOM from the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity.  Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

WE CARE Core Values:

• Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.
• Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.  
• Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work.
• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.  
• Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.  
• Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.  

Position Responsibilities:

• Supervise work of Patient Account Representatives, Revenue Cycle Representatives and/or Merit Clerk III’s and serve as a payor expert and technical resource.    
• Develop new and current staff through training to improve revenue cycle knowledge; work with staff to suggest additional options to resolve patient account inquiries.  
• Oversee and review employee’s work to determine if appropriate actions have been taken.  
• Perform QA checks and productivity audits; identify and resolve undesirable trends (id: high dollar, aged, unbilled or other account issues.  Prepare reports to assure quality and productivity requirements are being met.  
• Develop and monitor employee performance goals to ensure compliance. 
• Implement new processes developed by management to ensure processes are operating effectively and efficiently; make recommendations based on analysis of data. 
• Gather and respond to requests for information in response to benchmark surveys or questionnaires required by external agencies. 
• Assist with and have responsibilities for interviewing, selection and training of new employees.  Will maintain personnel records including vacation and sick leave, approve monthly time sheets; conduct performance evaluations, promotions and disciplinary action.
• Identify training and education deficiencies and provide training, guidance and coaching.
• Assign and evaluate work for the units that you and your team support.    
• Work with other department supervisors to develop and implement staff performance standards and the coordination of intra- and inter-unit operations and procedures.   
• Keep current on industry knowledge, skills and certifications to serve as a resource to employees and to conduct job duties.
• Timely and accurate correspondence and escalations to multiple payers.  Leading, and presenting issues, in monthly calls with payers to ensure issue resolution.
• Be the expert in handling United Behavioral Health and other specialized psychology claim billing.
   

Classification Title: Revenue Cycle Coordinator (PB Commercial Insurance and HB Psychiatry)

Department: Patient Financial Services (PHARM)

Schedule: Monday - Friday, 0800-1700

Percent of Time: 100%25

Pay Grade: 3B

Location: Hospital Support Services Building (HSSB) located in Coralville, IA
This position is eligible to participate in remote work within the state of Iowa and applicants who wish to work remotely will be considered. Training will be held either ONSITE or via ZOOM from the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity.  Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Equipment:

• Onsite – The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.
• Hybrid – while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, in addition to the university-issued laptop, which will serve as a third monitor due to its built-in camera function, a keyboard, and a mouse. Employees will be required to provide a photo of the domicile office setup and perform an internet speed test by visiting https://www.speedtest.net/ with a minimum 30mb download and 10mb upload reflecting a University of Iowa IP address then providing a screenshot of the speed test to HR.  The employee’s remote workstation should replicate the onsite setup as if they were working onsite at HSSB. 
• Remote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset. Prior to working offsite and at their own expense, the employee will be required to obtain or possess 2 (two) monitors, in addition to the university-issued laptop, which will serve as a third monitor due to its built-in camera function, a keyboard, and a mouse. Employees will be required to provide a photo of the domicile office setup and perform an internet speed test by visiting https://www.speedtest.net/ with a minimum 30mb download and 10mb upload reflecting a University of Iowa IP address, then providing a screenshot of the speed test to HR.  The employee’s remote workstation should replicate the onsite setup as if they were working onsite at HSSB.
   

Education Required:

• Bachelor’s degree or equivalent education and experience in a financial, medical billing, coding and/or revenue cycle environment(s).

Required Qualifications:

• 1+ yr experience in a high-volume customer service environment with a demonstrated ability to manage difficult conversations; an ability to influence (without authority), and experience with escalation techniques.
• Outstanding attention to detail and proven ability to gather and analyze data and make recommendations.  
• Ability to anticipate needs, problems, and potential issues and use judgment, foresight, and problem-solving skills to troubleshoot, recommend and implement solutions.
• Demonstrate careful attention to detail and accuracy, strong organizational skills, and the ability to handle multiple tasks quickly and effectively, proactively establish priorities, and meet deadlines.
• Excellent written and verbal communication skills are required including the ability to compose communications and grammatically correct documents in a concise, logical, and organized manner.
• Demonstrates an ability to manage difficult conversations and resolve conflicts; ability to influence (without authority), and experience with escalation techniques.
• Demonstrated skills in time management and managing multiple priorities.

Desirable Qualifications:

• 1+ year experience in medical claims processing, healthcare revenue cycle or medical coding.
• Knowledge of medical terminology and health care billing. 
• Demonstrated ability to prioritize and coordinate inquiries and concerns of customers:  patients, staff, administration and public. 
• Experience identifying opportunities for improvements in processes, procedures and reporting. 
• Experience and knowledge of Patient Financial Services’ functions, systems, processes, and policies.

Application Process:

In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission:

• Resume
• (optional) Cover Letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.  Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Zach Schmidt at [email protected]. 

Applicant Resource Center:

Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.

Hours:

• Monday 10:00 am – 4:00 p.m. 
• Tuesday 10:00 am – 4:00 p.m. 
• Wednesday 10:00 am – 4:00 p.m.
• Thursday 10:00 am – 4:00 p.m.
• Friday 10:00 pm – 4:00 p.m.
  • Or by appointment - Contact [email protected] to schedule an appointment or just stop by.
  • Visit the website for more information: Application Resource Center | University of Iowa Health Care