Retrieval Solutions Delivery Associate

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. 

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

What We’re Looking For:

We are developing an end-to-end platform for our Life Sciences customers that provides timely access to complete and comprehensive identified clinical data to supplement traditional sources of de-identified real world data (e.g., claims). As the Retrieval Solutions Delivery Associate, you will be responsible for record retrieval execution to ensure we meet KPIs and drive value for our life sciences customers, with opportunity to grow into a customer-facing delivery manager. 

What You Will Do: 

• Support project planning and execution for LS customers, working with Delivery managers to meet KPIs and drive customer satisfaction. Troubleshoot and resolve request issues, and generate project and customer-level metrics and reports.
• Collaborate with cross-functional stakeholders to meet customer needs and service level requirements.  Jump in to drive tasks to completion.
• Contribute to internal operational improvement initiatives to improve delivery efficiency, iterating as our product and workflows evolve.

What You Need to Succeed:

• 1+ years of experience working with Excel spreadsheets, with ability to quickly create pivot tables, vlookup, index match, etc.
• 2+ years of experience in project management
• Driven, entrepreneurial, highly motivated and persistent; thrives in a fast-paced, dynamic environment and is not intimidated by continuous iteration and change 
• Strong interpersonal and communication skills (written and oral)
• Ability to work in highly regulated environments
• Ability to work through ambiguous situations to drive clarity and resolution of issues
• Strong organization skills, with high attention to detail
• Strong interpersonal and communication skills (written and oral)
• Interest in healthcare data connectivity, EMRs, APIs, and the ability to ramp up very quickly

What Helps You Stand Out:

• Experience working with Life Sciences, Healthcare Analytics, or Healthcare data companies, especially in a customer-facing role

#LI-BC1

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:$81,000—$95,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. 

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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