Email/SMS Copywriter
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Mars Men
US
Summary
The Retention Copywriter will manage the full lifecycle of email and SMS communications, including welcome flows, abandonment, and subscription upsells. They will also own the weekly campaign calendar and conduct A/B testing to optimize performance against revenue targets.
Job Description
About the Job
Mars Men is one of the fastest growing DTC brands in the US, achieving $100M run rate in less then 18 months. Recently backed by L Catterton, Mars Men is positioned to become the leading men’s health brand in the supplement space. We operate across DTC, retail, and emerging channels, and are entering our next phase of growth as we continue scaling the business.
As our Email/SMS Copywriter, you'll write every word that reaches a customer after the first click. That means the full lifecycle across email and SMS: welcome, abandonment, post-purchase, replenishment, subscription upsell, winback, and cancel-save, plus the weekly campaign calendar to both the prospect list and active subscribers. You'll join a small in-house retention pod alongside a designer and an implementer, writing to segment and to a revenue number.
What You'll Do
- Write email and SMS copy across the full lifecycle, including welcome, abandonment, post-purchase, replenishment, subscription upsell, winback, and cancel-save
- Own the weekly campaign calendar copy, including subject lines, preview text, body, and CTAs, for both prospects and active subscribers
- Run subject line, offer, and angle tests, forming the hypothesis, writing the variants, reading the result, and rolling winners into the evergreen flows
- Adapt proven acquisition angles into retention, including our core product mechanism, clinical authority, and founder story, without recycling ad copy verbatim
- Write to segment, so a 14-day first-time buyer, a six-month subscriber, and a lapsed customer never receive the same message
- Keep every claim inside our supplement and men's health compliance guardrails, working from the approved claims guide
- Brief the designer and implementer from the start of a project, so copy, layout, and build move together
Must-Have Requirements:
- 3+ years of direct response copywriting for DTC, ecommerce, consumer brands, or agency environments, with meaningful email and SMS in your portfolio
- Demonstrated subject line and body copy work you can tie to a result, whether open rate, click rate, revenue per recipient, or conversion
- Ability to write inside a defined brand voice from research documents, rather than defaulting to generic supplement copy
- Working familiarity with Klaviyo or a comparable ESP, including how flows, segments, and dynamic content behave
- Strong understanding of consumer psychology and persuasive communication
- Ability to manage multiple priorities in a fast-paced, remote environment
- Experience writing for subscription or replenishment businesses, including cancel-save and dunning copy
- Self-starter who takes ownership, embraces feedback, and thrives in high-growth teams
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Life at Mars Men
- Competitive Compensation - We offer a strong salary and benefits package, tailored to attract top talent
- Remote Work Environment - Our team is remote, offering full flexibility to work from home
- Autonomy & Ownership - You’ll have the freedom to run your own systems and make real impact
- Time Off - 15 PTO days per year (prorated), 9 company holidays, plus your birthday off
- Parental Leave - Generous paid parental leave for growing families
- Health Benefits - 100% premium coverage for health, dental, and vision plans, with 25% coverage for dependents
- 401(k) - Company-sponsored plan with a 2% match through Guideline (elective participation)
- $200 Annual Superpower Membership
- Growth & Development - We invest in your professional development with ongoing learning opportunities
We’re a unified force of 170,000+ Associates, taking action every day toward the world we want tomorrow.
Our Five Principles have kept us true to ourselves and to our commitment to treat others in ways that are consistent with those values. Having stood the test of time, these principles will continue, keeping us free to move quickly and plan for the future.
Quality - The consumer is our boss, quality is our work and value for money is our goal.
Responsibility - As individuals, we demand total responsibility from ourselves; as Associates, we support the responsibilities of others.
Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency - We use resources to the full, waste nothing and do only what we can do best.
Freedom - We need freedom to shape our future; we need profit to remain free.
Note to Parents:
https://www.mars.com/about/policies-and-practices/note-to-parents/np-english
For more information, please visit mars.com.
Follow us: facebook.com/mars, twitter.com/marsglobal, instagram.com/marsglobal/, youtube.com/mars
For more information about careers at Mars, please visit careers.mars.com
Follow us: facebook.com/LifeAtMars, instagram.com/LifeAtMars/, tiktok.com/LifeAtMars
Mars, Incorporated is not responsible for any content or activity made available via third party sites or services.
Page subject to:
mars.com/legal
mars.com/privacy
Company size
10,001+ employees
Industry
Food and Beverage Manufacturing
Org type
Privately Held
Headquarters
McLean, Virginia
We’re a unified force of 170,000+ Associates, taking action every day toward the world we want tomorrow.
Our Five Principles have kept us true to ourselves and to our commitment to treat others in ways that are consistent with those values. Having stood the test of time, these principles will continue, keeping us free to move quickly and plan for the future.
Quality - The consumer is our boss, quality is our work and value for money is our goal.
Responsibility - As individuals, we demand total responsibility from ourselves; as Associates, we support the responsibilities of others.
Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency - We use resources to the full, waste nothing and do only what we can do best.
Freedom - We need freedom to shape our future; we need profit to remain free.
Note to Parents:
https://www.mars.com/about/policies-and-practices/note-to-parents/np-english
For more information, please visit mars.com.
Follow us: facebook.com/mars, twitter.com/marsglobal, instagram.com/marsglobal/, youtube.com/mars
For more information about careers at Mars, please visit careers.mars.com
Follow us: facebook.com/LifeAtMars, instagram.com/LifeAtMars/, tiktok.com/LifeAtMars
Mars, Incorporated is not responsible for any content or activity made available via third party sites or services.
Page subject to:
mars.com/legal
mars.com/privacy
Company size
10,001+ employees
Industry
Food and Beverage Manufacturing
Org type
Privately Held
Headquarters
McLean, Virginia