Retail Supervisor, TD Garden

Overview

Delaware North Sportservice is hiring part-time Retail Supervisors to join our team at TD Garden in Boston, Massachusetts. As a Retail Supervisor, you will be responsible for supervising and training retail team members while maintaining retail standards, policies, and procedures. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Additional Details

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Unit Description

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Responsibilities

• Monitor sales performance and collaborate with the team to achieve revenue and service goals
• Lead, coach, and motivate retail associates to deliver exceptional customer service aligning with GuestPath
• Support opening and closing procedures while ensuring accurate processing of sales transactions
• Ensure all team members follow company policies, operational procedures, and service standards.
• Maintain merchandising standards through proper product presentation, pricing accuracy, signage, and visual displays
• Manage inventory activities including restocking, merchandise transfers, receiving shipments, and monthly inventories
• Address guest concerns and resolve issues professionally to enhance the overall customer experience
• Enforce safety, security, and loss prevention procedures to support operational compliance
• Prepare operational reports, communicate key business updates, and assist with store reset execution
• Other duties assigned by management

Qualifications

• Previous experience working with a point-of-sale system required
• High school diploma or GED required
• Minimum of 1 year of supervisory experience in a customer service or retail environment 

Physical Requirements

• Ability to lift to 50 pounds
• Constant standing, lifting, climbing, and repetitive motions