Retail Specialist and Marketing Coordinator

Job DetailsLevel: ExperiencedJob Location: High School - Orange, CA 92867Position Type: Full-time/ 12 monthsEducation Level: High SchoolTravel Percentage: NegligibleJob Shift: DayJob Category: EducationPOSITION SUMMARY

The Retail Specialist & Marketing Coordinator supports the mission of Orange Lutheran High School by overseeing the day-to-day operations and customer experience of the Lancer Supply Co. (school-operated retail store) while providing coordination and production support for the Marketing & Communications (MarCom) department.  This position serves as the primary point of contact for the physical and online store, bringing retail knowledge and experience to inventory management, merchandising, product development, e-commerce, promotions, and customer service. The Retail Specialist & Marketing Coordinator also supports department-wide marketing initiatives through website updates, social media, print and digital production, content capture, project coordination, and other communication needs.  Working collaboratively with the MarCom team and campus partners, this position requires strong organization, sound judgment, attention to detail, and the ability to manage multiple priorities in a dynamic school environment.

Reports to: Director of Marketing and Communications

Supervises: Students and/or volunteers as assigned

ESSENTIAL DUTIES

Retail Operations & Experience

Serve as the primary point of contact for the store, overseeing day-to-day operations of the physical and online store and providing a welcoming, customer-focused experience for students, families, employees, alumni, and guests
Manage inventory levels, product rotation, restocking, and reorder recommendations to maintain an appropriate and relevant merchandise assortment
Coordinate merchandise purchasing and vendor relationships, ensuring products align with Orange Lutheran brand standards and retail goals
Maintain the online store, ensuring product information, availability, pricing, imagery, and overall customer experience remain accurate and current
Coordinate fulfillment, packaging, and delivery or pickup of online orders
Lead visual merchandising efforts, including product displays, seasonal resets, signage, and overall store presentation
Identify opportunities for new merchandise and product categories based on sales trends, customer interests, campus events, and seasonal needs
Develop and execute store promotions tied to school events, seasons, spirit initiatives, and other campus opportunities
Collaborate with the Marketing & Communications team to promote Lancer Supply Co merchandise through appropriate email, web, social media, and campus channels
Maintain accurate retail records and coordinate sales reporting, inventory, and financial reconciliation with the Business Office
Recommend improvements to the physical and online retail experience, including store layout, merchandising, packaging, checkout flow, and customer service
Coordinate and provide direction to student workers and others supporting Lancer Supply Co operations, as applicable
Must be available to work after-hours school events when needed

Marketing Coordination 

Maintain assigned areas of Orange Lutheran's websites, ensuring content is accurate, current, and consistent with institutional brand and communication standards
Support social media publishing across main channels, including preparation and posting of approved content
Assist with the creation and preparation of basic digital and print materials using established templates and brand standards
Coordinate print-production needs, communicating with vendors, tracking timelines, and assisting with delivery and distribution
Assist with departmental project workflows, calendars, deadlines, and organizational systems that support the work of MarCom
Maintain and organize digital assets, templates, marketing materials, and other departmental resources
Identify outdated or inconsistent marketing materials and bring them forward for review
Provide marketing and communications support for campus departments, including website updates, social media content, event promotion, print and digital materials, and special projects as assigned
Assist with promotional support for select school events and initiatives in coordination with the MarCom team
Serve as a MarCom resource for campus partners, helping ensure requests and materials align with Orange Lutheran's brand and communication standards
Support digital platforms and media workflows as assigned and as departmental priorities require
Provide general coordination and production support for MarCom projects as assigned by the Director of Marketing & Communications

ADDITIONAL DUTIES

Support campus-wide communication needs and special projects as requested by the Director of Marketing & Communications
Assist with mission-aligned storytelling across athletics, student life, and retail initiatives
All other duties as assigned

QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications below represent the knowledge, skills, and abilities necessary for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education 

High school diploma or equivalent required; bachelor's degree preferred

Experience

Two or more years of retail experience preferred, with demonstrated experience in merchandising, inventory management, customer service, e-commerce, or retail operations
Experience supporting marketing, communications, social media, digital content, or related functions preferred
Experience in a school, nonprofit, or mission-driven environment is preferred

KEY COMPETENCIES

Knowledge

Demonstrated knowledge of retail operations, inventory management, merchandising, and customer service practices
Understanding of e-commerce platforms and online retail operations (Square)
Sound visual judgment and an understanding of brand consistency
Familiarity with social media platforms and digital content practices
Comfort learning and working within website content-management systems, project-management platforms, and other digital tools (FinalSite, Asana, etc.)
Sound judgment and professionalism in customer interactions and public-facing communications
Commitment to delivering a high-quality, brand-consistent customer experience

Skills and Abilities

Strong organizational, multitasking, and time-management skills
Ability to manage multiple priorities, deadlines, and workflows with attention to detail
Strong written and verbal communication skills
Ability to create or modify basic digital and print materials using established templates
Strong interpersonal and collaborative skills when working with colleagues, students, families, vendors, and campus partners
Ability to work independently while understanding when review or approval is appropriate

LICENSES, CERTIFICATES, AND CLEARANCES

Cleared Background/Fingerprint check
Valid CPR and First Aid certifications
Cleared TB assessment
Completion of Ministry Safe Training
Valid California Driver's License

PERSONAL CHARACTERISTICS

Exhibits the highest level of Christian integrity; his/her life reflects Christ-like morals, behavior, attitude, and leadership
Ability to articulate their Christian faith
Ability to foster a Christ-centered environment focused on Grateful Servanthood, Accountability, Compassion, and Collaboration in alignment with our Guiding Principles
An active member of a Christian church; Missouri Synod preferred
Supports the Mission and Statement of Faith of Orange Lutheran High School

PHYSICAL REQUIREMENTS

Regularly moves throughout campus and the Lancer Supply Co to support operations, attend meetings, manage inventory, and coordinate marketing needs
Frequently operates a computer, printer, point-of-sale system, and other office and retail equipment
Occasionally lifts and moves merchandise, boxes, signage, and event materials up to 40 pounds
Must be able to set up and break down store displays and assist with event or promotional setups
Comfortable working in a retail environment that may require standing for prolonged periods
Capable of performing repetitive tasks associated with retail and office operations, including typing, scanning, folding, packaging, and fulfillment

WORK ENVIRONMENT

The work environment includes a combination of office, retail, and campus settings
The position primarily works in climate-controlled indoor environments, with occasional outdoor work related to campus events and promotions
Noise levels are generally quiet to moderate but may occasionally be loud during school activities or events

This job description is intended to provide a representative summary of the essential functions that will be required of positions given this title and should not be construed as a declaration of specific duties and responsibilities of any particular position. Employees will be assigned specific job-related duties through their hiring departments. Specific job-related duties assigned by hiring departments shall be consistent with the representative essential functions listed above and shall not be construed as expanding a particular position's role, scope, FLSA status, or grade.Qualifications