Retail Sales Associate / Customer Service

Overview

Front Desk & Retail Sales Associate — Elements Massage (Totowa)

Do you love people, thrive in a fast-paced environment, and want a job where you can genuinely make someone's day better? Elements Massage in Totowa is hiring a Front Desk / Retail Sales & Customer Service Associate to be the welcoming face our clients count on.

Heads up, this is not a job where you get to scroll on your phone all day. You will be on your feet, engaged with people, and building real sales, communication, and customer service skills the entire shift. It's genuinely challenging work, and that's exactly what makes it valuable. The skills you build here, like sales, hospitality, problem-solving under pressure, and building client relationships, translate directly into pretty much any career you go into next.

Why you'll love this role:This isn't just answering phones and booking appointments, though you'll do plenty of that. You'll introduce clients to our Wellness Program, a no-hassle membership that gives them access to massage, stretch sessions, and facials, and you'll be the reason they keep coming back month after month. Every conversation is a chance to genuinely improve someone's wellness and their day.

What you'll get:

• Competitive hourly pay plus commission on every Wellness Program membership you sell
• Extra bonus opportunities tied to monthly performance
• A free monthly massage or facial, on us, so you can practice what you promote
• Real training, up to three months of hands on, one on one onboarding so you're set up to succeed, not thrown in cold
• A warm, supportive team culture built around one brand promise: to better the lives of everyone we touch
• A smoke free, professional studio environment

What we're looking for:

• Someone who's a great talker, but an even better listener
• Prior front desk and or retail sales experience (bonus points if you've sold memberships or services face to face)
• Comfort with scheduling and payment software (don't worry, it's easy to learn, we'll train you)
• A genuine interest in hospitality and customer experience; spa, salon, gym, or similar service settings are a great fit
• Someone who takes pride in creating a great environment for both clients and teammates
• Someone ready to be challenged and grow, not coast

Schedule note: This role requires evening and weekend availability, including Sundays. If your availability is limited to weekday mornings only, this likely isn't the right fit, but if weekends and evenings work for you, we'd love to hear from you.

This is a year round, ongoing position (not seasonal), with a real path to grow your income through commission and bonuses as you build your client relationships, along with skills that will serve you well beyond this job.

Ready to be the first face our clients see and the reason they come back?Send your resume to [email protected]

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.