Retail Experience Manager

Job DetailsJob Location: RALEIGH Store - RALEIGH, NC 27612Retail Experience Manager
CULTURE SNAPSHOT
Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. At Broad River, we call all our employees “Memory Makers.”  We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities. 
We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.
AT A GLANCE
The Retail Experience Manager reports directly to the General Manager and is part of the Retail Operations Department. This role will support operational excellence, inventory accuracy, and cross-functional communication to enhance the customer experience and drive business results. The Retail Experience Manager collaborates closely with the sales team, store leadership, and corporate departments to streamline store operations, ensure accurate inventory processes, and uphold company standards. This individual plays a key role in executing store-level initiatives, submitting reports, and resolving operational challenges in real-time. By serving as a critical link between store teams and the corporate office, this role helps maintain alignment on goals and deliver a seamless guest experience.
DAY IN THE LIFE AS THIS MEMORY MAKER

Act as a key holder to open/close the store
Act as the inventory captain for the store, completing all cycle counts promptly
Receive purchase orders accurately
Work with the management team to prepare for upcoming special events and update breakroom/meeting room materials regularly
Participate in weekly retail store meetings and REM conference calls
Order and maintain all office supplies
Print updated merchandise tags weekly
Partner with Customer Care to ensure that an amazing guest experience is presented to each guest
Answer any incoming calls in a pleasant, professional, and courteous manner

WORKPLACE ENVIRONMENT

While performing the duties of this job the employee:

May sit for prolonged periods at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.
Partner with Customer Care to ensure that an amazing guest experience is presented to each guest
Perform repetitive tasks, including scanning, folding, or stocking

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In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.

MEMORY MAKER PERKS & BENEFITS

Salary Expectations based on experience: $38,000-$40,000 per year
Medical, dental, vision, and life insurance options
Paid time off and 401K matching contribution
Employee discount (40%) at BRR locations
Internal Opportunities for career growth and advancement

OUR COMMITMENT TO YOU

Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.

 QualificationsWHAT YOU’LL NEED TO SUCCEED

Prior retail office manager experience in a retail setting preferred
Strong interpersonal communication, active listening, and professional presentation.
Developed problem solving skills and the ability to focus attention on details.
A positive attitude and a passion for delivering excellent customer service
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Willingness to work flexible hours, including weekends, evenings, and holidays
A team-first mindset and a commitment to supporting your coworkers
Basic math and computer skills for handling transactions and inventory
Reliability, punctuality, and a strong work ethic
Previous retail or customer service experience is a plus, but not required