Retail Cafe Counter Staff
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Seven Stars Bakery LLC
Providence, RI, US
Summary
Manage customer interactions and process sales transactions accurately while maintaining a balanced cash register. Track and organize inventory levels and collaborate with team members to improve service delivery.
Job Description
About the Role:
The Counter position is essential for ensuring a seamless customer experience and efficient operations within our facility. This role involves managing customer interactions, processing transactions, and maintaining accurate inventory records. The successful candidate will be responsible for problem-solving on the spot, addressing customer inquiries, and ensuring that all products are well-stocked and organized. Additionally, the Counter will play a key role in team collaboration, contributing to a positive work environment and supporting sales initiatives. Ultimately, this position is vital for driving customer satisfaction and operational success in our Rumford location.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in a customer service or retail environment.
Preferred Qualifications:
- Experience in inventory management or sales management.
- Familiarity with point-of-sale systems and cash handling procedures.
Responsibilities:
- Greet and assist customers in a professional manner, addressing their needs and inquiries.
- Process sales transactions accurately and efficiently while maintaining a balanced cash register.
- Track and manage inventory levels, ensuring that products are stocked and organized.
- Collaborate with team members to enhance sales strategies and improve customer service.
- Utilize problem-solving skills to resolve customer issues and improve overall service delivery.
Skills:
The required skills for this position are crucial for daily operations and customer interactions. Problem-solving abilities will be utilized to address customer concerns and enhance their experience. Strong communication skills are essential for effectively conveying information to customers and collaborating with team members. Mechanical aptitude may be beneficial when handling equipment or troubleshooting issues that arise. Additionally, the ability to work unsupervised will empower the candidate to take initiative and manage tasks efficiently, contributing to the overall success of the team.
Weekend and holiday availability required
Shift length will range between 4 hours and 8 hours
Weekly hours will range from 15 - 29 hours and will flex based on business trends
Seven Stars Bakery, a Rhode Island family owned and operated business, was born out of a true passion for artisan bread and pastry baking and a strong desire to foster meaningful community. Lynn and Jim Williams, the founders, wanted to bake great stuff the old fashioned way, using the highest quality ingredients and craftsmanship, and then welcome customers like guests in their home – and we continue to do just that! They opened our first café in 2001 in a converted gas station on Hope Street on the East Side of Providence. Before long, their vision became a reality and Seven Stars Bakery was the hub of the neighborhood. In order to meet the demand for more seating in the café, they moved baking operations to a separate location in Pawtucket. In 2007, our second café was opened on Broadway on the West Side of Providence, followed by our third in 2009 on Newman Ave in the Rumford section of East Providence (in the former site of the Rumford Baking Powder factory!).
In 2018, Jim and Lynn, ready for a new life chapter, sold Seven Stars Bakery to a group of longtime customers and fans. Sarah Williams (no relation to Jim and Lynn), who had been with Seven Stars for 13 years and was running bakery operations, officially assumed the role of Head Baker. In 2019, we opened our fourth café on Reservoir Ave in Cranston and in 2021 our fifth on Point Street in the Jewelry District of Providence (in the former site of Olga’s Cup and Saucer).
Each Seven Stars Bakery café location is unique but all share that feeling of warmth and community and offer the same delicious breads, pastries, sandwiches, salads and coffee. We are still obsessed with quality: the quality of every item we bake, every coffee we pour and every interaction with our customers.
We are currently an amazing, dedicated, hard working team of over 150, consisting of bakers who work through the day and night, delivery drivers who make sure the bread rack is full each morning and baristas who make the best lattes
Founded
2001
Company size
51-200 employees
Industry
Food and Beverage Services
Org type
Privately Held
Headquarters
Providence, Rhode Island
Seven Stars Bakery, a Rhode Island family owned and operated business, was born out of a true passion for artisan bread and pastry baking and a strong desire to foster meaningful community. Lynn and Jim Williams, the founders, wanted to bake great stuff the old fashioned way, using the highest quality ingredients and craftsmanship, and then welcome customers like guests in their home – and we continue to do just that! They opened our first café in 2001 in a converted gas station on Hope Street on the East Side of Providence. Before long, their vision became a reality and Seven Stars Bakery was the hub of the neighborhood. In order to meet the demand for more seating in the café, they moved baking operations to a separate location in Pawtucket. In 2007, our second café was opened on Broadway on the West Side of Providence, followed by our third in 2009 on Newman Ave in the Rumford section of East Providence (in the former site of the Rumford Baking Powder factory!).
In 2018, Jim and Lynn, ready for a new life chapter, sold Seven Stars Bakery to a group of longtime customers and fans. Sarah Williams (no relation to Jim and Lynn), who had been with Seven Stars for 13 years and was running bakery operations, officially assumed the role of Head Baker. In 2019, we opened our fourth café on Reservoir Ave in Cranston and in 2021 our fifth on Point Street in the Jewelry District of Providence (in the former site of Olga’s Cup and Saucer).
Each Seven Stars Bakery café location is unique but all share that feeling of warmth and community and offer the same delicious breads, pastries, sandwiches, salads and coffee. We are still obsessed with quality: the quality of every item we bake, every coffee we pour and every interaction with our customers.
We are currently an amazing, dedicated, hard working team of over 150, consisting of bakers who work through the day and night, delivery drivers who make sure the bread rack is full each morning and baristas who make the best lattes
Founded
2001
Company size
51-200 employees
Industry
Food and Beverage Services
Org type
Privately Held
Headquarters
Providence, Rhode Island
