Retail Associate-PT

Job DetailsJob Location: Bloomington Normal Store - Normal, IL 61761Position Type: Part TimeEducation Level: NoneSalary Range: $15.00 - $15.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Retail 

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work. 

Our Vision: Elevate people through the power of work and continue to be a leader in environmental sustainability.

Our Values: SERVE: Stewardship | Engagement | Respect | Visibility | Elevation

Job Title: Retail Associate 

Department: Retail Operations 

Reports To: General Manager 

Classification: Non-Exempt 

EEO-1 Category: Laborers and Helpers 

Safety Sensitive: No

Authorized Driver: No 

Supervises: N/A 

Job Summary 

Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to work with integrity and a positive attitude at all times. 

Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands. 

Essential Job Duties 

The Retail Associate will be trained to perform any of the following duties and may be assigned to any store function at any given time. 

Provide excellent customer service to all stakeholders  
Performs all register transactions accurately 
Maintain cash register stock level according to standards 
Follow general housekeeping standards 
Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing 
Understand and achieve quotas to meet sales goals 
Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems 
Merchandise sales floor when needed 
Recovering to maintain sales floor product levels and to keep the store cleaned and organized 
Perform janitorial and housekeeping duties as assigned 
Ensure product is properly merchandised (Sized and categorized) 
Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems 
Check, accept, unload, and process donations from the customer using GRATIS at the door
Accurately maintain daily donation records 
Unload and load trailers and straight trucks according to standards 
Perform opening and closing donation door procedures 
Unload, inspect, sort, and process donated goods following the current LLGI SOP 
Grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area 
Transport stock to and from workstations
Effectively manage time to ensure that work is completed efficiently and in accordance with production standards 
Assume responsibility and accountability for the completion of job duties to meet production goals 
Contribute to team success by involving others in work processes, decisions, and actions 
Assist processors in swapping full equipment with empty ones to expedite operations 
Help price furniture and keep it going from the door directly to the sales floor 
Assist in cutting cardboard and filling the cardboard gaylords
Demonstrates professionalism, integrity, and ethical behavior 
Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters 
Follow LLGI safety guidelines
Understands and follows LLGI policies and procedures.
Embraces the mission, vision, and values of LLGI. 
Place product into proper containers for placement on the sales floor.
Effectively pull product from the floor to meet specifications before transferring to the warehouse
The ability to work in a team environment
Other duties as assigned

Competencies 

Adaptability

Managing Conflict

Stress Tolerance

Communication

Tenacity

Sense of Urgency

 
Qualifications 

Education, Experience, and Credentials 

Must be at least 16 years of age

Knowledge, Skills, and Abilities 

Basic math skills 
Interacts with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality 
Conveys information clearly through verbal communication 
Works independently while fostering a strong team atmosphere 
Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization. 
Interacts with people in a manner that enhances their dignity, privacy, and confidentiality. 
Requires a high level of professionalism, integrity, business conduct, and ethical behavior. Understands and follows LLGI policies and procedures. 
Requires the ability to be consistently at work and on time on scheduled work days. 
Embraces the mission, vision, and values of LLGI. 

Physical Requirements 

Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high 
Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds 
Push or pull wheeled carts with an average weight of one hundred fifty (150) pounds 
The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares 
Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns
Stand for long periods throughout the day 
The ability to perform a combination of tasks for extended periods, such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racks 
Demonstrate visual acuity to evaluate donated items for quality 
The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids, and/or urine. 

Environmental Conditions 

Work in a light industrial/warehouse environment with exposure to heat and cold 
Subject to exposure to allergens, including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair 

Tools and Equipment 

Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, stackers (if applicable) 

Regular Contacts 

LLGI Staff 

Volunteers/Community Service Workers 

Vendors/Suppliers 

General Public 

Donors/Customers 

Service Participants

Our Commitment to Diversity
LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, socio-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.