Retail & Admissions Associate

POSITION DESCRIPTION:

Retail Associates should be prepared to work as part of a team by being friendly, courteous, and respectful of fellow team members and expressing a positive attitude.  They are expected to be active salespeople and provide exceptional guest services.  Associates work with a sense of urgency within designated time frames in order to complete tasks and actively seek out new assignments.  Associates should arrive on time and be ready to work at the start of their shift.  Associates are expected to work standing and walking throughout their shift, but sitting or driving may also be included in the day’s tasks.  They frequently lift up to 30 pounds, with occasional lifting up to 50 pounds, and are expected to climb ladders while holding merchandise.  They are expected to work in both indoor and outdoor environments according to their assigned tasks for the day.

JOB RESPONSIBILITIES:

• Greeting, making eye contact, smiling, and starting conversations with all guests.
• Educating self about products in order to share this knowledge with guests. Educating self about Garden promotions, activities, and initiatives with the ability to express them to guests.  Understanding and expressing all membership promotions, donation programs, and Shop sales.  Educating self about daily activities and events as listed on the daily sheet or as received via email.  Participating in daily morning update meetings.
• Selling tickets, merchandise, and memberships following The Shop at Fairchild’s Membership and Sales script.
• Providing accurate, factual, and engaging information about the Garden and its programs/initiatives.
• Resolving basic membership problems, referring complicated issues to the membership department.
• Preparing food and coffee, cleaning the food sales area, and stocking the food sales area following daily checklists.
• Answering phones in a friendly and welcoming way. Processing phone or special orders.

• Working on the sales floor when not busy at the register, either on assigned tasks or by seeking out new tasks.
• Assisting customers with items in the jewelry case, items in backstock, and heavy or bulky items.
• Following all cash handling and inventory control procedures of The Shop at Fairchild. Operating the cash register in an efficient and knowledgeable manner.
• Unpacking and verifying merchandise deliveries. Stocking shelves, including regularly rotating products.  Restocking and straightening items on shelves.  Putting backstock and understock away underneath displays and, in the closet, in a neat, organized, and efficient manner.  Performing inventory counts as assigned.
• Building eye-catching, relevant, and timely merchandise displays.
• Resolving all guest complaints, involving a supervisor if necessary. Answering all guest questions, including researching answers and following up with guests.
• Welcoming group tours, processing the group quickly and efficiently, and directing group to their activities for the day.
• Working as part of the Visitor Services team by substituting in other areas of the department, including but not limited to Admissions Chalets, Group Tour Sales, South Gate, Reception, Information Desk, kiosk duty, shuttle and tram service, and Visitor Services volunteer supervision.
• Opening and closing store, and providing basic customer service resolution, in the absence of a manager.
• Other duties as assigned by your supervisor.

REQUIREMENTS

• Minimum 1-2 years’ experience in Retail Sales and/or Customer Service
• Hospitality experience a plus
• Strong project management skills
• Excellent problem-solving and organizational skills
• Excellent verbal and written comprehension and communication skills
• Ability to multi-task and maintain a calm demeanor in a stressful environment.
• Must have unrestricted authorization to work in the United States
• Must be able to lift up to 30lbs.