Restaurant Server, On Call- CRC

Job DetailsJob Location: Caravan Court - Arlington, TX 76011Position Type: Part TimeAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.  

Status: Non-Exempt
Reports to: Restaurant/F&B Manager

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

Prepare dining area for breakfast service, greet and serve guests, monitor and manage inventory, assist other departments, maintain cleanliness and safety, process payments and close checks, end of shift duties.

Guest Services

Greeting guests warmly upon arrival, respond promptly to guest requests, handle guest complaints professionally, assist with accommodation, monitor guest satisfaction throughout the meal, provide personalized service, ensure a smooth and pleasant dining experience

Team Support and Training

Support team members during busy service periods, collaborate with coworkers, train new hires on service procedures, provide guidance and feedback, ensure team compliance, participate in pre-shift meetings, encourage teamwork and communication

Communication and Reporting

Maintain open communication with kitchen and service staff, relay guest feedback and special requests, report inventory shortages or equipment issues, document shift activities, participate in pre-shift briefings, coordinate with front desk and housekeeping, notify management of any safety concerns or policy violations

Safety & Compliance

Comply with hotel policies and local health regulations, use equipment safely and report any malfunctions or safety concerns, maintain awareness of guest allergies or dietary restrictions, adhere to uniform and grooming standards, ensure dining and service areas are clean and hazard-free, and follow all food safety and sanitation guidelines.

QualificationsESSENTIAL SKILLS AND QUALIFICATIONS

Strong verbal and written communication skills
Effective time management and problem-solving skills
Proficiency in Tabit POS
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
TABC Certified and Food Handlers

Physical Requirements

Sitting: Not a sitting position
Standing/Walking: Will be standing and walking throughout the entire shift, including during food service, table maintenance, and guest interactions
Lifting/Carrying: Must be able to lift and carry up to 30 pounds frequently, including trays of food, beverage containers, and cleaning supplies
Other Physical Requirements: Ability to move quickly and safely in a fast-paced environment, including navigating around guests and other staff

Working Environment

Interior: Primarily works in the hotel restaurant, dining room, and service stations
Exterior: May serve guests in outdoor patio or terrace areas during breakfast service, weather permitting

BASICS 

Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties assigned by the supervisor

CANDIDATE PROFILE

Education and Experience 

High school diploma or equivalent required
Hospitality or customer service coursework preferred
Minimum of 6 months to 1 year of experience in food service, hospitality, or customer-facing roles
Prior experience in a hotel or restaurant breakfast service is highly desirable
Familiarity with point-of-sales (POS) systems and basic food safety practices is a plus