Restaurant Server (Fine Dining) - Part Time

Starting Wage: $17.15/hr.

Company Standards
At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Greets and interacts with guests in a friendly, professional, and attentive manner based on Whiskey Prime service standards and AAA 4-Diamond expectations.
• Recognizes and acknowledges guests promptly upon seating and follows established service procedures consistently without deviation unless directed by management. 
• Communicates menu offerings in detail, including descriptions, preparation methods, and key features of dishes. 
• Possesses strong knowledge of the wine and whiskey program and confidently makes recommendations based on guest preferences. 
• Learns and recommends wines from the extensive wine list and whiskeys from the curated whiskey selection. 
• Takes food and beverage orders accurately and efficiently, demonstrating strong knowledge of seat numbers and table service standards without auctioning food. 
• Serves and refills alcoholic and non-alcoholic beverages while maintaining awareness of responsible alcohol service guidelines. 
• Maintains ongoing knowledge of menu changes, wine offerings, whiskey selections, and featured specials. 
•  Delivers food confidently and correctly to the guest who ordered it without auctioning items. 
• Maintains awareness of guest perception at all times and actively contributes to a polished, elevated dining experience. 
• Pre-busses and assists with cleaning and resetting tables in a timely and unobtrusive manner, to maintain a pristine dining room appearance. 
• Provides alcohol service within the guidelines set forth by the MAST training program, including responsibly managing guest consumption and involving management when necessary.
•  Ensures all workstations are stocked, organized, clean, and sanitary at all times.
• Completes all side work in a timely and satisfactory manner as part of maintaining guest experience standards.
• Collects payment from guests and returns change accurately and efficiently.
• Operates, balances, and reconciles cash tills and Point of Sale (POS) systems as trained, reporting discrepancies to management.
• Maintains strict adherence to high-standard dress code and impeccable personal hygiene expectations.
• Works days, nights, weekends, special events, and holidays as needed.
• Performs other duties as assigned. 

Qualifications

• Exceptional guest service skills required.
• Prior upscale or fine dining experience required.
• Vast wine and whiskey knowledge required.
• Must be at least 21 years of age.
• Six months to one year related work experience and/or training; or equivalent combination of education and experience. 

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency.
• Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
• Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 13 Servers Permit. 

Physical Demands and Work Environment
Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis. This is a 24 hour, 7 days a week work operation.