Restaurant Busperson

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Overview

The Outlet Busperson is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The busperson must insure that all tables are kept clean and presentable with clean china, glassware, silverware and linen.

Responsibilities

Fundamental Requirements:

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
• Keep all work areas clean and properly stocked according to the current meal period.
• Keep all tables cleaned and properly set according to property specific standards.
• Break down trays of soiled dishes and linen in the dishroom area according to established standards.
• Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.
• Complete daily opening and closing duties and cleaning according to established side-work checklist.
• Answer the phone in an attentive, courteous and efficient manner.
• Assist fellow employees as needed throughout the shift.
• Provide service to guests in waiter’s absence as needed.
• Maintain beverage levels in glasses/cups on table at least ¾ full at all times. (coffee, tea, soda, lemonade, and water).
• Ensure overall guest satisfaction.

Qualifications

Education & Experience: 

•  High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements:

• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Benefits

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

Posting Date

This job opening was posted on September 15, 2026 and will remain open for at least 75 days.