Resource Specialist-Partner Success

Objective:

The resource specialist plays a critical role in supporting the partner success team during open enrollment by providing administrative, operational, and customer support services. This position is responsible for managing detailed, high-volume tasks that support enrollment and re-enrollment activities, including report generation, data validation, document review, customer communications, and record maintenance. The ideal candidate is highly organized, exceptionally detail-oriented, and able to work independently in a fast-paced, virtual environment with minimal supervision. This role helps ensure accuracy, timeliness, and quality of enrollment-related processes while delivering responsive support to both internal and external business partners.

This is a seasonal position, beginning in September 2026 and concluding in January 2027.

Essential Functions:

Essential functions under the Americans with Disabilities Act may include any of the following duties, knowledge, and skills. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by employees in this position. Regular attendance is an essential function of this job. Other essential functions may include, but are not limited to the following:

Primary Responsibilities:

• Ability to work independently and self-motivate
• Assist in maintaining and monitoring data for established customers
• Demonstrates ability to handle a large volume of service requests accurately in an effective manner with close attention to detail
• Maintain customer files and records
• Maintain quality control standards for all assignments of work focusing on accuracy and timeliness
• Provide high level review of paperwork received and contact the customer if information is missing
• Responsible for the “first touch” of customer service, manage incoming inquiries and either provide a prompt solution or assign to an appropriate team member
• Understand and utilize available resources, systems, and contacts, both internally and externally
• Support other functions as assigned.

Key Qualifications: 

• Highly organized, detail-oriented, and process-driven with a proven ability to identify and prevent errors.
• Self-starter who thrives in an independent, remote work environment and requires minimal day-to-day oversight.
• Strong written communication skills with experience managing professional email correspondence.
• Ability to prioritize competing demands and perform accurately under tight deadlines and high-volume workloads.
• Proficiency with Excel, reporting tools, and data validation activities preferred.

Competencies:

• Action-oriented: He /she enjoys working hard, is action-oriented, and is full of energy for the things he/she sees as challenging. He/she does not fear acting with minimal planning and seizes more opportunities than others.
• Composure: is calm under pressure; does not become defensive or irritated when times are tough. Can be counted on to hold things together during tough times. Can handle stress, is not knocked off balance by the unexpected, does not show frustration when resisted or blocked; is a settling influence in a crisis.
• Customer focus: is dedicated to meeting the expectations and specifications of external and internal customers. Gets and uses first-hand customer information to improve results. Acts with customers in mind. Advocates for the customer’s perspective. Establishes strong relationships with customers and gains their trust and respect.
• Decision quality: makes good decisions based upon a mixture of analysis, wisdom, experience, judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
• Peer relationships: can quickly find common ground and solve problems for the good of all; can represent his/her interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
• Problem-solving: uses rigorous logic and methods to solve complex problems with practical solutions. Probes all fruitful sources for answers. Can see hidden problems. Is excellent at honest analysis, looks beyond the obvious, and does not stop at the first answer.
• Self-knowledge: knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insight from mistakes; is open to criticism; isn’t defensive; is receptive to discussing shortcomings; looks forward to balanced reviews and career discussions.
• Technical learning: picks up technical things quickly. Can learn new skills and knowledge; is good at learning new industries, company products, or technical knowledge, like internet technology. Does well in technical courses and seminars.
• Time management: uses time effectively and efficiently. Values time and concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
• Written communications: can write clearly and succinctly in various communication settings and styles. Crafts well-organized messages that have the desired effect. Begins projects with the end in mind. Thinks critically, gets to the root of the matter, verifies accuracy, and considers the audience and purpose.

Corporate Standards:

• Adheres to Nexben’s pillars, which are official guidelines each associate is expected to use in their daily work, including the core competency model and performance management plan. Our pillars complement our values and round out our Culture Model. 
• Protect the confidentiality and integrity of all Nexben corporate, financial, and customer information as acknowledged in Nexben’s policy and associate confidentiality agreements.
• Works cohesively with Nexben management team members and executive leadership team to foster and preserve the corporate mission, vision, and values.

Education and Experience:

• High School Diploma or equivalent recommended
• Experience in customer service is preferred.
• Knowledge of Commercial healthcare insurance preferred

General

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Mental Functions:

While performing the duties of this job, the employee is required to compare, analyze, communicate, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile, and negotiate.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Position Type and Expected Hours of Work: 

This is a full-time position with level three hybrid-remote work permission. Level three hybrid-remote work is a primarily remote position with the option to reserve desk space at our Michigan location. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m., Eastern time. Occasional weekends may be required during peak times or as deemed necessary. Must have the ability to be self-directed, be an influential producer, and remain culturally engaged.

Travel:

This position does not require travel.